Derek McLaren

• Provides continued support for the assigned Key Accounts both onsite and remote
• Processes purchase orders, sample requests, and completes full management of associated accounts within Salesforce
• Attends trade shows – builds relationships, gathers prospective leads, and sells products based on customer needs
• Manages programs within the assigned Key Accounts to help create growth within the partnership through sales
• Acts as a point of contact for current clients and prospective buyers, via phone, email and in person, for new and existing products
• Full Management of pipeline starting with the opportunities within the DBZ Enterprises CRM system [Salesforce]
• Chain/Retailer prospecting that associate to the assigned Key Accounts resulting in additional penetration into the market
• Provides product management through Key Accounts and into retail minimizing the overall returns and maximizing sell-through
• Manages associated brokers that are assigned to key accounts within the DBZ Enterprises book of business
• Exceeds Monthly, Quarterly, and Yearly sales goals

• Modeled appropriate, professional behavior consistent with the company's guiding principles and key tenets and held team members accountable for the same
• Ensured all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed
• Maintained an engaging work environment for the employees through effective coaching and critical conversations
• Proactively identified and addressed performance gaps
• Developed and maintained effective working relationships with carrier reps and corporate management
• Responded timely to customers and employees, ensured team members did the same; swiftly addressed customer escalations
• Consistently met or exceeded sales and performance expectations, including personal and team sales goals
• Ensured consistent execution of the company's sales process
• Utilized available reports/metrics to monitor performance and build individual development plans
• Held team accountable to all performance standards, minimizing or eliminating performance gaps with a sense of urgency
• Consistently met or exceeded, and held the team accountable for meeting or exceeding, all operational standards including
o Non-negotiables
o Quality of sale
o Adherence to published work schedules, meal breaks, and timekeeping
o Safety
o Training compliance
• Recruited new team members consistent with core headcount budget to maintain a fully-staffed location
• Wrote compliant schedules for team members