Derek Meisner
Essexville,MI
Summary
A proven independent, self-motivated, professional looking to obtain the position as an active employee and working with others as a team member in a challenging career opportunity. Summary of Qualifications Factory/manufacturing experience from previous training. Proficient in all Microsoft programs. Customer service and data entry skills. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
25
25
years of professional experience
Work History
Team Leader
Morley Companies
11.2021 - 07.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Glass Glazier
Pro Glass And Mirror
11.2018 - 09.2020
- Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Illustrated commitment to high standards of quality, accuracy and service.
- Fabricated and installed required hardware and moldings for glass installations.
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Trained and oversaw team of up to [Number] members.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
Glass Glazier
LaCross Glass
07.2015 - 07.2018
- Maintained various windows, screens and patio doors
- Fabricate metal framing for screens and storm windows
- Waterproofing/caulking of windows, doors, glass wall systems
- Manufactured and installed various types of window frames/windows and single/double doors
- Answered phone calls and helped customers in office
- Maintained open communication with job site supervisors
- Operate various hand and power tools
- Measured and cut custom sized glass.
- Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Illustrated commitment to high standards of quality, accuracy and service.
- Fabricated and installed required hardware and moldings for glass installations.
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Trained and oversaw team of up to 6 members.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
Assistant Manager/Store Manager
Valvoline Instant Oil Change
03.2012 - 09.2014
- Scheduling, inventory management, cash handling and general store supervision
- Hired and trained employees
- Recommended parts and services
- Helped people by providing a great face-to-face customer service experience
- Promoted a positive and professional image
- Hands-on work
- Demonstrated a high sense of urgency, lots of drive and self-motivated
- Possess an ownership and accountability mentality
Customer Relations Specialist
Morley
07.2009 - 03.2010
- Proven competency of dealing with customers from various classes
- Deliver outstanding service, exceed expectations and build long-term loyalty
- Manage upset customers, conflicts and challenging situations
- Data entry and scheduling
- Responsible for assisting customers with any pre-purchase vehicle related questions
Machine Operator/Shop Foreman
D Block and Brick
10.2003 - 07.2009
- Run and maintain various block production equipment
- Assist in plant productions and operation
- Train new crew members on various machinery
- Production planning and product goal setting
Assistant Manager
Burger King
04.1998 - 10.2003
- Maintained fast and accurate customer service
- Followed cash flow, security, inventory, and labor policies
- Ensured food quality and 100% customer satisfaction
- Managed shift crew and labor relations
- Performed preventative maintenance to ensure facility, grounds and equipment were of company standards
Education
Diploma - General Studies, Psychology, Accounting
Garber High School, Delta College, Davenport University
Essexville, Saginaw, MichiganSkills
- Collaborative Environments
- Key Performance Indicators (KPI)
- Government Policy
- Smart Goals
- Work Planning and Prioritization
- Orientation and Onboarding
- Team Assessment
- Conflict Resolution
- Evaluating Employee Work
- Coaching and Mentoring
Timeline
Team Leader
Morley Companies
11.2021 - 07.2023
Glass Glazier
Pro Glass And Mirror
11.2018 - 09.2020
Glass Glazier
LaCross Glass
07.2015 - 07.2018
Assistant Manager/Store Manager
Valvoline Instant Oil Change
03.2012 - 09.2014
Customer Relations Specialist
Morley
07.2009 - 03.2010
Machine Operator/Shop Foreman
D Block and Brick
10.2003 - 07.2009
Assistant Manager
Burger King
04.1998 - 10.2003
Diploma - General Studies, Psychology, Accounting
Garber High School, Delta College, Davenport University