Derek Meyer
Summary
Highly organized and dependable Medical Office Administrative Specialist, with hands-on experience as a Medical Laboratory Technician (MLT). Skilled in managing front desk operations, coordinating patient appointments, and delivering exceptional customer service in medical settings. Proficient in clinical laboratory procedures, including specimen collection, centrifugation, microscopy, and basic diagnostic testing. Well-versed in laboratory safety protocols, quality control, and HIPAA compliance. Known for strong interpersonal skills, attention to detail, and the ability to support both clinical and administrative functions in fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
Medical Front Office Receptionist
Siena Pediatrics
01.2023 - Current
- Managed high call volumes, scheduled patient appointments, and routed clinical inquiries to appropriate departments.
- Verified insurance information and collected co-pays, supporting front-end billing processes with accuracy.
- Maintained and updated patient records using Electronic Medical Records (EMR/EHR) systems, while ensuring HIPAA compliance.
- Responded promptly to patient and caregiver inquiries via phone, email, or in person, resolving concerns with empathy and professionalism.
- Provided administrative support, including data entry, chart preparation, faxing, and scanning documents into patient files.
- Ensured the cleanliness, organization, and readiness of the front office and reception area.
- Supported communication between departments (clinical, billing, and management) for seamless office operations.
- Applied critical thinking to solve scheduling issues, manage last-minute changes, and de-escalate patient concerns.
- Maintained organized filing systems, and ensured timely follow-up on lab orders, referrals, and prescription renewals.
Patient Care Coordinator
RegenerateMe IV Hydration
01.2022 - 12.2022
- Answered patient calls, emails, and questions, including providing insurance estimates and billing information.
- Scheduled patient appointments and outpatient procedures, ensuring an efficient daily workflow.
- Provided pre-visit support and consultations regarding treatment options and services.
- Performed accurate data entry and maintained confidential patient records in compliance with HIPAA.
- Ensured compliance with medical office standards and regulatory guidelines.
- Collaborated closely with staff to ensure smooth operations and a positive patient experience.
Medical Laboratory Technician
United States Air Force
01.2018 - 08.2021
- Prepared, stored, and tested 80–100 patient samples daily, ensuring safety, accuracy, and efficiency.
- Operated, maintained, and cleaned diagnostic and laboratory equipment to uphold testing standards.
- Accurately recorded, analyzed, and reported test results in compliance with established protocols.
- Performed a wide range of laboratory tests and procedures across chemistry, hematology, blood bank, coagulation, urinalysis, and microbiology.
- Conducted routine maintenance and calibration of lab instruments to ensure quality control and reliable outcomes.
- Adhered strictly to HIPAA regulations, maintaining the confidentiality of patient and research data.
- Supported clinical research by performing medical lab tests, experiments, and data analysis with precision.
- Collaborated closely with clinicians to provide clear, comprehensive information beyond test documentation.
- Followed stringent safety protocols to maintain a safe, secure, and compliant laboratory environment.
- Performed administrative duties, including data entry, documentation preparation, and record keeping, in alignment with good laboratory and clinical practice standards.
- Demonstrated exceptional phlebotomy skills by successfully collecting blood samples from over 1,200 patients.
Education
Associate of Science - Radiology
College of Southern Nevada
Las Vegas, NVSkills
- Patient scheduling and front desk management
- Electronic Medical Records (EMR/EHR) Systems
- Insurance Verification & Medical Billing Support
- Multitasking in High-Traffic Medical Settings
- Professional Phone & Interpersonal Communication
- Organizational Skills & Attention to Detail
- Specimen Collection & Handling
- Centrifugation & Sample Preparation
- Basic Diagnostic Testing & Lab Procedures
- Microscopy & Slide Analysis
- Laboratory Safety & Infection Control
- Quality Control & Equipment Maintenance
- Understanding of CLIA & OSHA Standards
Timeline
Medical Front Office Receptionist
Siena Pediatrics
01.2023 - Current
Patient Care Coordinator
RegenerateMe IV Hydration
01.2022 - 12.2022
Medical Laboratory Technician
United States Air Force
01.2018 - 08.2021
Associate of Science - Radiology
College of Southern Nevada
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