Derek Moore
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Gabe's
07.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Keyholder Manager
Cotton On Kids
07.2023 - Current
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
Shift Lead Manager
Walgreens
11.2017 - 08.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Set overall vision and provided team leadership.
Support Lead Manager
Five Below
08.2021 - 02.2023
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Store Operations Support
At Home Store
09.2019 - 08.2021
- Increased sales by 20% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
Assistant Store Manager
Rainbow Store
12.2018 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Manager
Fallas
01.2016 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2007
Skills
- Greet Guests
- Inventory Control Processes
- Policy Investigations
- Customer Experience Improvement
- Customer Order Management
- Account Management
- Maintaining Clean Work Areas
- Information Updates
- Cross-Channel Marketing
- Operating Procedures and Policies
- Plan Sales
- Promotions Programs
Languages
English
Native or Bilingual
Timeline
Customer Experience Manager
Gabe's
07.2023 - Current
Keyholder Manager
Cotton On Kids
07.2023 - Current
Support Lead Manager
Five Below
08.2021 - 02.2023
Store Operations Support
At Home Store
09.2019 - 08.2021
Assistant Store Manager
Rainbow Store
12.2018 - 04.2019
Shift Lead Manager
Walgreens
11.2017 - 08.2023
Assistant Manager
Fallas
01.2016 - 11.2018
High School Diploma -
Valdosta High School