Summary
Overview
Work History
Education
Skills
References
Timeline
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Derek Moore

Albuquerque,NM

Summary

Motivated House Manager known for successfully overseeing events and alleviating issues associated with complex service delivery. Known for resourcefulness and solutions-oriented problem-solving. Motivated team player that brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of practices and market conditions. Polished individual boasting background writing grant proposals and conducting extensive research. Bilingual Social Services Director considered multitasking leader with terrific interpersonal and communication skills.

Overview

3
3
years of professional experience

Work History

Sober Living House Manager

Cove House Recovery
Los Angeles, CA
09.2022 - 02.2024
  • Developed and implemented house rules and regulations to ensure safety, order, and adherence to the facility's mission statement.
  • Conducted regular meetings with residents to discuss progress, challenges, and successes.
  • Created an atmosphere of respect in the home by providing a safe environment for all individuals living there.
  • Established and maintained professional relationships with outside resources such as community partners, local agencies, mental health providers.
  • Monitored medication use among residents to ensure proper dosage levels were being taken according to physician orders.
  • Provided crisis intervention services when needed in order to de-escalate situations or conflicts between residents or staff members.
  • Collaborated with other staff members in creating a therapeutic environment conducive to long-term sobriety maintenance.
  • Enforced consequences for violations of house rules in accordance with policies set forth by management.
  • Conducted random drug screenings on site per facility policy guidelines.
  • Tracked resident progress through daily logs and weekly reports submitted to appropriate parties.
  • Participated in team meetings with clinical staff regarding treatment planning goals and objectives.
  • Provided transportation assistance when necessary for medical appointments or 12 step meetings offsite.
  • Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements

Customer Service Executive

Taco Bell KFC
Los Angeles, CA
01.2022 - 08.2022
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Ensured that all customer queries were handled quickly and professionally.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Delivery Courier

Uber Eats
Albuquerque, NM
01.2021 - 03.2021
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
  • Maintained accurate documentation on all shipments delivered and received throughout the day.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Signed documents confirming receipt of goods upon delivery at destination points.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Collected payments from customers upon completion of deliveries as needed.
  • Checked and secured package loads before deliveries.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.

Education

High School Diploma -

Albuquerque Charter Academy
Albuquerque, NM
05-2017

Skills

  • Boundary Setting
  • De-Escalation Techniques
  • Budgeting and finance
  • Behavioral Management
  • Event oversight
  • Calendar Management
  • Activities scheduling
  • Facility Inspections
  • Activity Supervision
  • Maintenance Coordination
  • Staff Training
  • Laundry Management
  • Behavior Modeling

References

References available upon request.

Timeline

Sober Living House Manager

Cove House Recovery
09.2022 - 02.2024

Customer Service Executive

Taco Bell KFC
01.2022 - 08.2022

Delivery Courier

Uber Eats
01.2021 - 03.2021

High School Diploma -

Albuquerque Charter Academy

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Derek Moore