Derek Mora
Virginia Beach,VA
Summary
Dynamic and results-oriented professional with a proven track record in office administration and customer service. Excelled while in the United States Navy by digitizing paperwork, enhancing document accessibility by 92%. Skilled in maintaining records and resolving customer complaints, demonstrating exceptional organization and adaptability.
Overview
10
10
years of professional experience
Work History
Yeoman
United Stated Navy
02.2018 - Current
- Reduced paperwork backlog by digitizing documents into an accessible online system.
- Provided comprehensive support to senior leadership, ensuring timely completion of tasks and projects.
- Organized and maintained filing systems, improving document accessibility and reducing retrieval time.
- Conducted research on various topics as assigned by executives, providing valuable insights to inform decision-making processes.
Fuel Clerk
Kroger
04.2015 - 01.2018
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Participated in team meetings and training sessions to stay up-to-date on industry best practices, improving overall performance.
- Maintained accurate records of daily transactions, ensuring financial accountability in revenue reporting.
Education
Bachelors Of Cybersecurity - Cyber Security
American Military University
Virginia Beach, VASkills
- Adaptable to change
- Exceptional organization
- Office Administration
- Maintaining records
- Customer Service
- Stock organization
- Heavy Lifting
- Order Picking
Timeline
Yeoman
United Stated Navy
02.2018 - Current
Fuel Clerk
Kroger
04.2015 - 01.2018
Bachelors Of Cybersecurity - Cyber Security
American Military University
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