Derek Muller
Oakdale,CA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
General Manager
Best Buy
Stockton, CA
04.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
General Manager
Best Buy
Modesto, CA
02.2020 - 04.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
General Manager
Best Buy
Merced, CA
07.2013 - 02.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05-2012
Skills
- P&L Management
- Sales
- Customer Retention
- Customer Relationship Management
- Schedule Management
- Expense Control
- Staff Supervision
- Business Development
- Relationship Building
- Supervision and training
- Succession Planning
- Networking abilities
- Top talent recruiting, hiring, and retention
Timeline
General Manager
Best Buy
04.2023 - Current
General Manager
Best Buy
02.2020 - 04.2023
General Manager
Best Buy
07.2013 - 02.2020
Bachelor of Science - Business Management
University of Phoenix