Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Derek Munro

Elizabethton,TN

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Hightower Communications Inc
Elizabethton, TN
11.2013 - Current
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Assistant Manager

Mcdondalds
Goldsboro, NC
11.2008 - 11.2013
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.

Education

GED -

Hampton High School
Hampton, VA
05-2006

Some College (No Degree) - Science Education

Wayne Community College
Goldsboro, NC

Skills

  • Data Analysis
  • Maintenance Planning
  • Program Administration
  • Process Improvement
  • Organizational Management
  • Customer Retention
  • Logistics Management
  • Inventory Control

Certification

  • Optimal Leader Certificate
  • Climber Competency and rescue Certified
  • First Aid And CPR
  • Fiber Optics/OTDR Certification
  • Electrical Safety
  • Anritsu PIM and Sweep Certified
  • RF Awareness
  • Forklift Certified

Accomplishments

  • Received Trophy for Best ran office for 2023
  • Many of my employees received Trophies for their performance

Affiliations

  • Carpentry
  • Sports/ Baseball

Timeline

Operations Manager

Hightower Communications Inc
11.2013 - Current

Assistant Manager

Mcdondalds
11.2008 - 11.2013

GED -

Hampton High School

Some College (No Degree) - Science Education

Wayne Community College

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Derek Munro