Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Derek Murphy

West New York,NJ

Summary

I am a highly motivated individual who has had job promotions everywhere that I have worked. I am reliable with the knowledge and people skills to excel in the elevator industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Modernization Supervisor

Kone Elevator
Long Island City , NY
07.2021 - Current
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Coached staff members to develop long-term career goals.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained positive working relationship with fellow staff and management.
  • Directed and supervised team of 16 employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Elevator Mechanic

Kone Elevator
Long Island City, NY
11.2019 - 07.2021
  • Installed new elevator systems in accordance with blueprints and diagrams.
  • Repaired hydraulic elevators by replacing pumps, valves and cylinders.
  • Installed new car operating panels following manufacturer's instructions.
  • Inspected wiring connections, control panel hookups and alignments for proper operation to maintain clearances of cars and hoistways .
  • Attached guide shoes and rollers to minimize lateral motion of traveling cars.
  • Replaced worn or broken components such as motors, cables, switches, relays and contactors.
  • Diagnosed problems with electrical wiring circuits.
  • Provided customer service assistance when necessary.
  • Adhered to applicable building codes when performing installations or repairs.
  • Conducted periodic tests of the elevator control system to ensure compliance with safety standards.
  • Properly adjusted counterweights, door mechanisms and safety controls.
  • Ordered replacement parts from suppliers as needed.
  • Inspected all safety devices including emergency stop buttons, brakes and power supplies.
  • Calibrated limit switches for accurate floor leveling.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Elevator Apprentice

City Elevator/Kone Elevator
Long Island City, NY
08.2015 - 11.2019
  • Ensured that all safety regulations were followed while working on an elevator system project or responding to a service call.
  • Performed preventive maintenance on elevators using tools such as screwdrivers, wrenches, hammers, drills, saws and other hand tools.
  • Properly adjusted counterweights, door mechanisms and safety controls.
  • Installed and tested elevator systems components, including motors, brakes, sheaves, controllers, and signal fixtures.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained schedule of class assignments to meet deadlines.
  • Worked with mechanics on hydro, overhead traction, and basement traction elevators.

Assistant General Manager

Jersey Strong Gym
Middletown, NJ
03.2014 - 08.2015
  • Oversaw payroll preparation and administration for staff.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Analyzed financial data and prepared reports for senior management.
  • Helped team develop specialized projects, events and promotions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Motivated and led team members to work together to achieve targets.
  • Prepared weekly schedules for staff members based on their availability.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Collaborated with other departments within the organization to coordinate projects.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delegated work to staff, setting priorities and goals.

Front Desk Sales Associate

Jersey Strong Gym
Red Bank, NJ
01.2013 - 03.2014
  • Greeted customers to determine wants or needs.
  • Monitored security cameras throughout the store to identify potential theft or vandalism incidents.
  • Described merchandise and explained use, operation and care.
  • Handled customer complaints professionally and effectively resolved issues according to company policies.
  • Operated the cash register system to process payments from customers.
  • Developed relationships with local businesses to increase store visibility within the community.
  • Provided assistance to customers who had difficulty using store equipment or finding items in the store.
  • Computed purchases and received and processed cash or credit payment.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Produced sales documents, finalized deals and filed records.
  • Developed pricing proposals tailored to individual client requirements.

Education

Elevator Mechanics Examination -

National Elevator Industry Education Program
National
11-2019

High School Diploma -

Middletown High School South
New Jersey
06-2010

Skills

  • Operations Management
  • Business Development
  • Strategic Planning
  • Staff Management
  • Inventory Control
  • Schedule Development
  • Training and Mentoring
  • Process Monitoring and Improvement
  • Complex Problem-Solving
  • Inventory Oversight
  • Processes and Procedures
  • Financial Management
  • Policy Enforcement
  • Goal-Oriented
  • Project Management
  • Staff Discipline

Certification

  • New York elevator license
  • Master rigger certification
  • OSHA 30

References

References available upon request.

Timeline

Modernization Supervisor

Kone Elevator
07.2021 - Current

Elevator Mechanic

Kone Elevator
11.2019 - 07.2021

Elevator Apprentice

City Elevator/Kone Elevator
08.2015 - 11.2019

Assistant General Manager

Jersey Strong Gym
03.2014 - 08.2015

Front Desk Sales Associate

Jersey Strong Gym
01.2013 - 03.2014

Elevator Mechanics Examination -

National Elevator Industry Education Program

High School Diploma -

Middletown High School South

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Derek Murphy