Derek Nguyen
N/A
Lawrenceville,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
Sugar Hill, GA
12.2019 - Current
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated instructions to patients or caregivers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Processed incoming drug orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
Server
Poke Factory
Alpharetta, GA
04.2018 - 02.2019
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Kept track of event finances, including initial deposits, due payments and final balances.
Food Runner
Iron Guys Korean BBQ
Suwanee, GA
04.2016 - 12.2017
- Confirmed speed of service for all food orders while minimizing errors and complaints.
- Confirmed proper placement of products and side items while implementing special instructions.
- Organized dining area based on reservations, minimizing waiting times.
- Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
- Played key role in bolstering high-end dining experience by optimizing resources allocation.
- Refilled condiments on each table when running low.
- Greeted and maintained relationships with regular customers.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Organized and replenished supplies at food stations to optimize team performance.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Cleared tables immediately after guests left in preparation for next party.
- Answered questions from restaurant patrons regarding menu items.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
Education
High School Diploma -
Roy C Ketcham Senior High School
Wappingers Falls, NY 09.2010 - 06.2014
Skills
Drug storage procedures
Confidentiality and HIPAA
Pharmacy and customer records management
Processing payments
Receiving incoming supplies
Drug inventory management
Team collaboration
Patient confidentiality
Answering customer questions
Interpreting orders
Timeline
Pharmacy Technician
Publix Pharmacy
12.2019 - Current
Server
Poke Factory
04.2018 - 02.2019
Food Runner
Iron Guys Korean BBQ
04.2016 - 12.2017
High School Diploma -
Roy C Ketcham Senior High School
09.2010 - 06.2014