DEREK NGUYEN
Austin,TX
Summary
Bilingual Customer Service Representative with over 2 years of experience in resolving customer issues and enhancing service satisfaction. Proven ability to thrive in fast-paced environments, work collaboratively with teams, and consistently exceed service goals. Skilled in identifying and implementing solutions that improve operational efficiency and customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tous Les Jours
12.2021 - Current
- Educated over 50 customers weekly on promotions, increasing product sales by 10%
- Successfully resolved customer complaints, improving customer satisfaction by 15%
- Collaborated with team members to adjust product offerings, optimizing store sales
- Documented interactions and provided tailored solutions to new and long-standing customers
- Assessed customer needs and directed them to appropriate departments, handling over 40 inbound calls daily.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Line Cook
Ramen512
10.2023 - 08.2024
- Grilled meat to customer specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Cashier
Oberweis Ice Cream and Dairy Store
05.2020 - 10.2021
- Reduced checkout time by 20% through implementing new efficiency procedures
- Trained 3 new team members, improving overall customer service standards
- Handled cash transactions and processed credit card payments for up to 200 customers per shift
- Assisted customers with product inquiries and efficiently resolved complaints at the point-of-sale
- Maintained a clean, organized checkout area to ensure smooth customer flow and reduce wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science in Mechanical Engineering - Mechanical Engineering
College of DuPage
Glen Ellyn, IL05-2027
Mechanical Engineering
Austin Community College
Austin, TX05-2027
High School Diploma - undefined
Waubonsie Valley High School
Aurora, IL05.2021
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution and Negotiation
- Credit Card Payment Processing
- Inventory and Quality Control Procedures
- Microsoft Office Suite & Excel
- Technologically Savvy
- Bilingual: English and Vietnamese (Professional)
- Business Development Understanding
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
Timeline
Line Cook
Ramen512
10.2023 - 08.2024
Customer Service Representative
Tous Les Jours
12.2021 - Current
Cashier
Oberweis Ice Cream and Dairy Store
05.2020 - 10.2021
High School Diploma - undefined
Waubonsie Valley High School
Bachelor of Science in Mechanical Engineering - Mechanical Engineering
College of DuPage
Mechanical Engineering
Austin Community College
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