Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Derek Norman

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic leader with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

14
14
years of professional experience

Work History

Franchise Sales Consultant

Dog Haus World Wide
02.2023 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.
  • Achieved or exceeded company-defined sales quotas.
  • Consulted with businesses to supply accurate product and service information.

Sales Executive

Sespe Creek Distillery
08.2021 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

CEO

The Norman Group LLC
01.2010 - Current
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

Education

Bachelor of Arts - Public Administration

San Diego State University
San Diego, CA

Skills

  • Internal Department Communication
  • Consultative Selling Techniques
  • Interpersonal Communication Skills
  • Effective Project Management
  • Retail Food Industry Knowledge
  • Sales Contracts
  • Sales Growth
  • Client Base Retention
  • Promote Products
  • Brand Awareness
  • Sales Presentation

Accomplishments

  • Blue Chip All American (HS football)
  • San Diego State Scholar Athlete Award
  • 98-99 San Diego Chargers
  • Malcolm Baldridge Award Winner ( Ritz Carlton)

Timeline

Franchise Sales Consultant

Dog Haus World Wide
02.2023 - Current

Sales Executive

Sespe Creek Distillery
08.2021 - Current

CEO

The Norman Group LLC
01.2010 - Current

Bachelor of Arts - Public Administration

San Diego State University

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Derek Norman