Derek Okamoto
Honolulu
Summary
Dedicated Front Service Agent with a strong focus on guest service and complaint resolution. Committed to enhancing guest experiences through effective communication and teamwork.
Overview
2025
2025
years of professional experience
Work History
Front Service Agent
Halekulani Hotel and Spa
Honolulu
07.2000 - 10.2024
- Delivered exceptional guest service in a luxury hotel environment.
- Assisted guests with check-in and check-out processes efficiently.
- Managed guest requests and inquiries to ensure positive experiences.
- Coordinated transportation arrangements to streamline guest arrivals and departures.
- Resolved guest complaints promptly, contributing to overall guest satisfaction.
- Followed up with customers to ensure satisfaction with services provided.
- Responded to customer complaints in a timely manner.
- Collaborated with team members to meet daily goals set by management.
Casino card dealer
Oneida Bingo and Casino
Green Bay
03.1991 - 11.1999
- Dealt cards to players in various table games, ensuring smooth gameplay.
- Monitored table dynamics and player interactions, fostering a welcoming environment for players.
- Enforced gaming rules and regulations to uphold integrity and fairness.
- Managed cash transactions with precision during buy-ins and payouts, ensuring seamless financial operations.
- Trained new dealers on game procedures and customer service skills, enhancing team performance and service quality.
- Collaborated with staff to resolve player disputes quickly and effectively.
- Maintained a clean and organized gaming area for optimal player experience.
- Participated in ongoing training sessions to stay updated on game variations and policies.
- Reported any suspicious activity to management immediately.
- Provided instructions on the rules of the game to new players.
- Assisted floor supervisors with resolving disputes between players.
- Adhered strictly to casino security protocols at all times.
- Balanced gaming tables at the end of each shift.
- Answered questions from customers regarding game rules and procedures.
- Executed chip exchanges between tables to facilitate gameplay.
- Monitored customer behavior for signs of cheating or card counting.
- Provided support to fellow dealers during high-traffic periods.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
Wait staff
Ray’s Seafood
Honolulu
01.1985 - 01.1989
- Provided attentive service to customers in fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in menu item recommendations based on customer preferences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed customer inquiries and resolved issues to enhance overall dining experience.
- Processed payments accurately using point-of-sale system.
- Trained new staff on service standards and restaurant policies.
- Monitored inventory levels and communicated needs to management effectively.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Ensured that all orders were taken correctly and in a timely manner.
- Cleared dishes between courses and after guests finished dining.
- Welcomed customers warmly and provided menus to ensure a positive first impression.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Set up dining room to meet hospitality and service standards.
- Monitored customer satisfaction by checking in during meals and addressing any concerns promptly.
Wait staff
Nicholas Nickolas
Honolulu
01.1985 - 12.1985
- Delivered exceptional customer service in fast-paced seafood restaurant, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area and table settings.
- Coordinated with kitchen staff to streamline food delivery, improving service efficiency.
- Addressed customer inquiries and resolved concerns swiftly, fostering positive dining experiences.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Ensured that all orders were taken correctly and in a timely manner.
- Greeted customers warmly upon arrival at the restaurant and presented them with menus.
Wait Staff
Pagoda Floating Restaurant & Catering
Honolulu
1980 - 1985
- Delivered prompt and friendly service to enhance customer dining experiences.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Assisted customers with menu selections and provided detailed descriptions of dishes.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that all orders were taken correctly and in a timely manner.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adhered to health and safety regulations during food handling and service activities.
- Trained new team members on service standards and operational procedures.
Education
Associate of Arts - Graphic Design
Honolulu Community College
Honolulu, HI06-1983
High School Diploma -
Kaiser High School
Honolulu, HI06-1980
Skills
- Check-in assistance
- Guest service
- Complaint resolution
- Complaint handling
- Customer relationship management
- Transportation coordination
- Cash handling
- Safety compliance
- Computer skills
- Effective communication
- Team player mentality
- Strong work ethic
Accomplishments
Two positive performance awards. Given by Lance Gurtiza and Laurie Spurlock Managers at the Halekulani Hotel
Timeline
Front Service Agent
Halekulani Hotel and Spa
07.2000 - 10.2024
Casino card dealer
Oneida Bingo and Casino
03.1991 - 11.1999
Wait staff
Ray’s Seafood
01.1985 - 01.1989
Wait staff
Nicholas Nickolas
01.1985 - 12.1985
Wait Staff
Pagoda Floating Restaurant & Catering
1980 - 1985
Associate of Arts - Graphic Design
Honolulu Community College
High School Diploma -
Kaiser High School