Open To Work
Derek Ortiz
Human Resources Manager
Cleveland,OH
Overview
12
12
years of professional experience
Work History
Operations Manager
AMAZON
Caledonia, Michigan
12.2021 - 01.2024
- I Trained and Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Created detailed reports on quality. Procurement in the performance of individual departments of Supply Chain, Materials Management, and Distribution Center of a 370,000 employee roster within operations.
- CRM Client Relationships in management
- Customer Service and Promise.
- Ensured customer satisfaction through follow-up communications and orders.
- Customer service involves prioritizing tasks, training employees, and managing reactive inventory and fulfillment to meet customer needs and corporate satisfaction.
Sco Supervisor Cashier Operations
Meijers
Midland, Michigan
03.2020 - 12.2021
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new cashiers on proper use of registers and store policies.
- Ensured compliance with all safety regulations while performing tasks.
- Performed daily opening and closing procedures for the register area.
- Analyzed sales data reports to identify trends in customer buying habits.
- Processed refunds and exchanges according to company policy.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Assisted customers with locating items within the store when requested.
- Monitored cashier performance, providing feedback as needed.
- Coordinated with other departments when additional support was needed during peak hours.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
Bank Supervisor
CFC Data Dow Chemical Financial Company
Midland , Michigan
11.2011 - 03.2020
- Supervised and controlled branch activities according to bank policies to meet loan and deposit volume goals and for responsive customer service.
- Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
- Oversaw and maintained smooth communication between office and client.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Conducted financial due diligence on potential investments and acquisitions.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
Associate of Science - Business Management
Triton College
River Grove, IL05-1997
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$0/yr - $0/yrImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company Retreats401k matchTimeline
Operations Manager
AMAZON
12.2021 - 01.2024
Sco Supervisor Cashier Operations
Meijers
03.2020 - 12.2021
Bank Supervisor
CFC Data Dow Chemical Financial Company
11.2011 - 03.2020
Associate of Science - Business Management
Triton College
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