Open To Work
Derek Pagel
Cassill Collision and AVR Rentals
North Liberty,USA
Work Preference
Desired Job Title
ManagerProduction ManagerGeneral ManagerService AdvisorService Advisor
Location Preference
On-SiteRemoteHybrid
Location:
North Liberty, USANorth Liberty, IA
Open to relocation:
No
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k match
1
Certification
31
years of professional experience
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Manager
1 Year 11 Months- Manage Collision center day-to-day requirements and employees
- Review and maintain shops' financials
- Negotiate with insurance for repair process and labor rates
- Review and maintain shops financials
- Facilitate the input and output of work – assigning work based on skill levels of employees
- Facilitate communication with shop employees to ensure quality repairs through process driven body repairs following OEM and ICAR procedures
- Review completed vehicles for quality control fitment, finish, and safety driver aid system.
- Facilitated communication with shop employees to ensure adherence to quality standards in body repairs per OEM and ICAR procedures
- Supported efforts to ensure a safe, clean, and welcoming work environment by implementing cleaning protocols and safety measures.
- Write insurance/customer estimates
- Manage rental fleet of 72 plus vehicles from fleet maintenance management to in flow and out flow of vehicles
- Managed rental fleet of 72+ vehicles, overseeing maintenance, inflow, and outflow processes
Production Manager
10 Months- Facilitate the input and output of work – assigning work based on skill levels of employees
- Maintain safety of employees through shop rules and regulations – helps maintain PPE requirements ensuring regulations logs are maintained
- Communication to shop employees of daily production schedule and requirements.
- Promoted a positive work environment by maintaining safety and cleanliness, fostering employee well-being.
- Communication to shop employees of daily production schedules and requirements.
- Supported a safe, clean, and friendly work environment to enhance employee morale.
- Maintain sublet repairs and vehicle movements to these repairs.
General Manager
1 Year 2 Months- Manage Collision center day-to-day requirements and employees
- Manage Collision center day to day requirements and employees
- Manage DRP metrics and requirements
- Ensured employees met industry and safety standards, including OSHA compliance, through regular training and assessments.
- Evaluated employee labor records for accuracy and compliance with company policies.
- Analyzed repair estimates to verify compliance with industry standards and Direct Repair Program (DRP) guidelines.
- Manage Collision center day-to-day requirements and employees
- Engaged with customers to address inquiries and foster strong relationships through effective communication.
Service Advisor
1 Year 1 Month- Answered phones and scheduled service work for efficient shop operations
- Update customers daily of extended repairs and set-up rides or loaners for customers
- Wrote estimates and tracked parts used for repairs to ensure accurate billing
- Schedule and take in repairs, knowing your daily schedule and getting repairs done on a daily turn basis
- Write estimates and track done parts for repairs
- Contacted customers to provide updates on service completion and address any questions. with complete of work and review service or repairs with customer
Service Advisor
1 Year 4 Months- Answered phones and scheduled service work for shop, ensuring efficient workflow and customer satisfaction
- Greeted customers and advised on maintenance and repairs, explaining service schedules and reviewing options to enhance customer understanding and decision-making
- Update customers daily of extended repairs and set-up rides or loaners for customers
- Contact customers with complete of work and review service or repairs with customer
- Updated customers on extended repairs and coordinated rides or loaners, maintaining communication to ensure customer convenience and satisfaction
- Communicated with customers regarding service status with complete of work and review service or repairs with customer
Production Manager/Estimator
2 Years 6 Months- Provided customer service in sales and estimated collision/body repair jobs to enhance client satisfaction.
- Scheduling production and evaluating productivity of day-to-day operations
- Procured necessary parts for timely job completion and scheduling their timing for jobs
- Customer Service in sales of new jobs and estimating on collision/body repair.
- Working with insurance companies and adjusters on repairs
- Managing repairs with service fleet companies and their parties
- Oversaw daily operations and employee productivity of shop floor – including day to activities Human Relations with employees
Rigger
2 Years 5 Months- Conducted pre-delivery inspections and rigged sold boats with electronics and accessories, performed boat/trailer repairs, light marine motor repairs, and ATV/UTV tech support, maintained lot, and documented customer repair orders while addressing concerns and needs regarding powersports vehicles.
- Communicate with customers about their repairs and/or installs of accessories.
- Facilitated customer vehicle deliveries, ensuring understanding of unit operations and safety instructions.
Assistant Manager
5 Months- Coordinated shop activities to ensure efficient workflow and technician performance.
- Compiled detailed repair estimates and communicated them effectively to customers.
- Assisted in managing daily operations and staff scheduling to enhance workflow efficiency.
- Collaborated with team members to resolve customer inquiries and improve service delivery.
- Implemented inventory management practices to ensure optimal stock levels and reduce waste.
United Auto Workers (UAW) Health & Safety Rep
4 Years 7 Months- Plan, organize, and facilitate safety group meetings, accident investigations, root cause analysis, Safety Ergonomic Risk Assessments (SERA) and Safety Environmental Alignment Measurement Systems (SEAMS)
- Extensive knowledge of OSHA regulations (OSHA 30 logs, facilitator of OSHA training and equipment inspections.)
- Monitored and ensured compliance with governmental and Deere safety standards, enhancing workplace safety protocols
- Identified ergonomic, Hazmat/DOT environmental, and factory security issues, contributing to risk mitigation strategies
- Facilitated governmental regulatory inspections and third-party audits, ensuring adherence to safety regulations
- Conduct reviews of and properly implement safety, accident and injury actions
- Collaborate with company management to develop and deploy strategies for employees
- Continuous Improvement Program to remove or engineer out safety and ergonomic hazards
- Load and unload parts into machine and help adjust tooling and fixtures
- Change out tooling and fixtures and gaged for set-up
- Measured parts to blueprints geometric tolerances using having tools and pre-set gates
- Identified machine and tooling malfunctions to help resolve errors and issues
- Set-up machine/tooling/fixtures for next run of parts or job
- Worked with engineering and programmers to resolve issues with parts and machine
- Liaised with programmers and engineers to improve part quality and run time.
8 Years 7 Months
- Utility operator and repair tech on assembly line
- Ran all jobs on the line – including building match set gears, setting backlash and endplay, building hydraulic pumps, power takeoff (PTO) assembly, and sub assembly of axle drive
- Repaired all axle production defects
- Completed all assembly process training including dimensional gear assembly and end-play training
Auto Body Mechanic
9 Years 2 Months- Assessed vehicle damage and provided accurate repair cost estimates
- Facilitated communication between repair shop and customers to ensure clarity on vehicle service needs.
- Analyzed damaged vehicles and estimated repair costs
- Performed dealership warranty work
- Sold and installed after-market accessories including leveling kits, lifts, and spray-in bed liners
- Trained and mentored peer technicians
- Sold and installed after-market accessories (leveling kit, lifts, wheel their packages) and spray-in bed liners
Education
Associate of Arts - Auto body/Collision and Repair Technology/Technician
Skills
Manufacturing Engineering
Project Management
Six Sigma
Lean Manufacturing
Continuous Improvement
Root Cause Analysis
FMEA
Value Stream Mapping
Operational Efficiencies
Manufacturing Operations
SAP
Engineering
Blueprint Reading
Quality Control Standards
GD&T Training
Efficiency/Quality
Delivery
Leadership
Technical Specification Review
Decision-making
Manufacturing process
Detail Oriented
Client Relationship Management
Communication
Verbal and written communication
Customer service
Verbal and written communication
Certification
ANSI RIA Robots Safety - HASCOM, DOT/HAZMAT Awareness - Arc flash NFAP70E, Global Harmonized System - OSHA 30 Hour Training Certification - ASE Master Collision Technician (Expired) - I-Car Training (Expired)
Additional Training
Accident Investigation, Root Cause Analysis, Continuous Improvement, Ergonomic Training for Employees, Flammable and Combustible Material, Communication and People Management, Dangerous Goods and Hazardous Materials, Machine Guarding, Industrial Hygiene, Powered Platform Industrial Equipment, Confined Space
Education
- ASE Master Certified Collision Technician
- ICAR Certified Trained Technician
- GM Electrical Diagnostic/Trouble Shooting Training School
- Dodge and GM Training Certifications
- OSHA 30 Hour Trained
- Competent Person Training – Fall protection guidance and inspection of equipment
- GD&T Training – Tolerances and blueprints training
Timeline
Manager
Cassill Collision and AVR Rentals
09.2024 - CurrentRead More
Production Manager
Caliber Collision
11.2023 - 09.2024Read More
General Manager
Caliber Collision
09.2022 - 11.2023Read More
Service Advisor
Witham Auto
08.2021 - 09.2022Read More
Service Advisor
Bill Colwell Ford
03.2020 - 07.2021Read More
Assistant Manager
Harding Enterprise - Tuffy's Repair Shop
10.2019 - 03.2020Read More
Production Manager/Estimator
Maaco Paint and Body
04.2018 - 10.2020Read More
Rigger
Cabela's Powers Sports
11.2017 - 04.2020Read More
United Auto Workers (UAW) Health & Safety Rep
John Deere
03.2013 - 10.2017Read More
Assembly – 8000 Series Rear Axle DTO
08.2004 - 03.2013Read More
Auto Body Mechanic
Deery Bros. Collision Center
06.1995 - 08.2004Read More
Machining – John Deere Drive Train/Components
Read More
Hawkeye Community College
Associate of Arts from Auto body/Collision and Repair Technology/Technician
Read More