Derek Palmoore

I Overlooked 21 locations making sure workers were on time and completing the scope of work, made sure each location had proper products daily to get the job done, kept record of locations that needed the most attention and scheduled from there

• Managed daily operations for commercial cleaning projects across multiple client sites.
• Trained and supervised cleaning staff to ensure compliance with company standards.
• Scheduled and coordinated cleaning assignments based on client needs and staff availability.
• Conducted quality inspections to maintain high service levels and customer satisfaction.
• Implemented safety protocols to promote a secure work environment for all employees.
• Communicated effectively with clients to address concerns and provide updates on services.
• Collaborated with management to refine processes and improve operational efficiency.
• Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
• Trained team members in proper use of tools, equipment and safety procedures.
• Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
• Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
• Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
• Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
• Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team, and vendors.
• Implemented quality control measures throughout the production process to ensure conformance with standards.
• Identified cost-saving opportunities through process improvements or alternative methods of operation.
• Ensured compliance with applicable laws, regulations and company policies at all times.
• Evaluated employee productivity levels; implemented strategies to improve efficiency.