Summary
Overview
Work History
Education
Skills
Accomplishments
Experience
Certification
Languages
Timeline
Generic

Derek Pang

San Pablo,CA

Summary

Proven success in driving sales growth, leading operations, and fostering team collaboration. Skilled in inventory management, customer service, and staff training. Strong problem-solving and communication skills with a focus on optimizing performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

School Technology Specialist

Oakland Unified School District
10.2008 - Current
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Serve as the technical point person at assigned school sites, managing technology equipment such as computers, projectors, digital whiteboards, printers, and other peripherals.
  • Assist with managing student and staff devices, including device moves, modifications, and image configurations (e.g., Google Apps).
  • Act as the primary contact for hardware vendors to ensure device support and advise on hardware purchasing according to OUSD standards.
  • Document all steps in issue resolution and respond to service requests in a timely manner.
  • Proactively address and resolve technology issues to ensure smooth operations.

Technical Systems Engineer

AMC Theatres
10.2018 - 04.2025
  • Certified for Sony, Christie, Barco, IMAX and Dolby Cinema projectors. Involved in multiple deployment projects.
  • Successfully Deployed new hardware/software.
  • Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.

Store Manager

Poke Parlor
10.2023 - Current
  • Managed all aspects of store operations, including staff, inventory, scheduling, and administrative tasks.
  • Oversaw inventory control, cash management, and store opening/closing procedures.
  • Ensured smooth daily operations, maintaining a clean and safe environment for both customers and employees.
  • Enhanced customer satisfaction by training staff in customer service and product knowledge.

Manager

AMC Theatres
06.2013 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Shift Manager

Tapioca Express
01.2009 - 06.2013
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Education

BBA -

San Jose State University
San Jose
06.2011

High School Diploma -

Arroyo High School
San Lorenzo, CA
06.2007

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Store displays
  • Troubleshooting
  • User support
  • System testing
  • Technical support

Accomplishments

  • Recruited 6 successful new managers within one year.
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Experience

Technical Support & AV Systems Specialist

  • 14 years of experience in technical support, networking, field service, PC repair, and related fields.
  • 6 years of expertise in repair, maintenance, and theory of digital projection systems and audio systems.
  • Proficient in audio/video testing, calibration, and troubleshooting, with strong electrical and electronic troubleshooting skills.
  • In-depth knowledge of AV signal flow and the ability to identify and troubleshoot failed components.
  • Capable of providing on-call support as needed.
  • Experienced in multimedia equipment installation, service, and AV testing/calibration.
  • Excellent communication skills (verbal, written, analytical) with a focus on customer service.
  • Solid understanding of analog and digital circuits.


Certification

  • Certified Food Handlers
  • Certified Laser Safety Officer
  • Certified Barco Class 4 Laser Projector

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Store Manager

Poke Parlor
10.2023 - Current

Technical Systems Engineer

AMC Theatres
10.2018 - 04.2025

Manager

AMC Theatres
06.2013 - 10.2018

Shift Manager

Tapioca Express
01.2009 - 06.2013

School Technology Specialist

Oakland Unified School District
10.2008 - Current

BBA -

San Jose State University

High School Diploma -

Arroyo High School

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Derek Pang