Derek Pineda
Miami,FL
Summary
Committed and hardworking employee with experience processing transactions, acting as a team lead and cash office duties. Dedicated to resolving issues, maintaining a professional work environment, and completing assigned tasks. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Department Of Children And Families, State Of Florida
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Orchid Technician
Fairchild Tropical Botanic Garden
10.2023 - Current
- Boosted plant health by diagnosing issues and administering appropriate treatments.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget.
- Educated customers on sustainable gardening practices, promoting environmental consciousness.
- Assisted in the design of custom landscape plans to meet client specifications and aesthetic preferences.
- Improved garden safety by identifying hazards and implementing corrective measures.
Front End Associate
Bass Pro Shops
07.2019 - 12.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Nursing
Miami Regional University
Miami, FL12.2024
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2019
Skills
- Financial Management
- Maintaining Clean Work Areas
- Team Oriented
- Staff Training
- Safety and Cleanliness Standards
- Customer Service
Languages
English
Spanish
Timeline
Call Center Representative
Department Of Children And Families, State Of Florida
01.2024 - Current
Orchid Technician
Fairchild Tropical Botanic Garden
10.2023 - Current
Front End Associate
Bass Pro Shops
07.2019 - 12.2022
Associate of Science - Nursing
Miami Regional University
High School Diploma -
G. Holmes Braddock Senior High School