Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
Assisted in the creation and distribution of client-facing materials such as newsletters webinars, and case studies to promote ongoing engagement and deepen relationships.
Lead Account Manager
Zimmer Biomet Spine
09.2017 - 07.2022
Collaborated with sales team to identify new business opportunities, expanding the company''s client base.
Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
Conducted regular account reviews to ensure alignment with client goals, leading to consistently positive feedback.
Coordinated cross-functional teams to develop customized solutions for clients, meeting their unique needs and objectives.
Resolved escalated client issues promptly and professionally, preserving valuable business relationships while protecting company interests.
Implemented process improvements that enhanced efficiency and productivity within the account management team.
Caregiver
Self-employeed
01.2014 - 06.2017
Assisted with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards.