Overview
Work History
Skills
Timeline
Generic

DEREK POWELL

AUSTIN,TX

Overview

10
10
years of professional experience

Work History

Customer Success Associate

Implantbase
07.2022 - Current
  • Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
  • Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
  • Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
  • Assisted in the creation and distribution of client-facing materials such as newsletters webinars, and case studies to promote ongoing engagement and deepen relationships.

Lead Account Manager

Zimmer Biomet Spine
09.2017 - 07.2022
  • Collaborated with sales team to identify new business opportunities, expanding the company''s client base.
  • Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
  • Conducted regular account reviews to ensure alignment with client goals, leading to consistently positive feedback.
  • Coordinated cross-functional teams to develop customized solutions for clients, meeting their unique needs and objectives.
  • Resolved escalated client issues promptly and professionally, preserving valuable business relationships while protecting company interests.
  • Implemented process improvements that enhanced efficiency and productivity within the account management team.

Caregiver

Self-employeed
01.2014 - 06.2017
  • Assisted with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards.

Skills

  • Client Relationship Building
  • Upselling strategies
  • CRM software expertise
  • Feedback collection
  • Product Knowledge
  • Quality Control

Timeline

Customer Success Associate

Implantbase
07.2022 - Current

Lead Account Manager

Zimmer Biomet Spine
09.2017 - 07.2022

Caregiver

Self-employeed
01.2014 - 06.2017
DEREK POWELL