Adobe Creative Cloud
Derek Price-Fay
General Manager
Anaheim,CA
Summary
Results-oriented professional with 10+ years of demonstrated success in driving highly successful sales and marketing campaigns, customer support, process improvement, and quality initiatives to increase revenue, profitability, and competitive advantage across multiple locations in the fitness and hospitality industries. Solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Confident leader with a proven track record of increasing efficiency, client satisfaction, and retention while bolstering the top and bottom lines. Refined relationship-building skills and experience working collaboratively with customers, co- workers, and stakeholders.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Bar Manager
Wood Ranch BBQ & Grill
Anaheim Hills, CA
06.2018 - Current
- Anticipate guest's needs using "guests needs first" mantra.
- Hire, train, and continuously develop all front of house employees.
- Assists with staffing levels and determining which staff are assigned to each shift.
- Enforces safety and sanitary practices and maintenance for front and back of house.
- Recorded weekly bar inventory with Compeat software and completed weekly bar orders.
- Forecasting Food Builds based on prior years sales and scheduled catering events.
- Ensures daily food prep exceeds company standards by observing BOH operations.
- Ensures compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
- Sets excellent guest service and work examples.
- Demonstrates knowledge of entire menu and preparation.
- Engages in community and market-related opportunities at restaurant.
- Prepared staff schedules.
- Oversaw 70 employees.
- Managed day-to-day operations.
- Handled opening and closing of restaurant.
- Generated revenue, payroll, and sales reports.
- Responsible for hiring new recruits.
- Weekly meetings with management team including GM and Kitchen Manager discussing weekly and monthly personal goals, P&L, F&B costs, etc.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Owner/Operator
Riot Athletics INC
Brea, CA
04.2011 - 11.2018
- Provided effective and inspiring operational leadership to the multi-location fitness gym by developing and implementing an appropriate system of policies, internal controls, standards, and procedures.
- Directed the entire business operations of approximately 50 employees.
- Maintained gym staff by recruiting, selecting, orienting, and training employees.
- Completed human resource operational requirements scheduling and assigning employees; counseling and disciplining employees; planning, monitoring, and appraising job results.
- Developed a culture and community to improve both clients & staff personally and professionally through outstanding customer service and attention to detail.
- Designed automated communications to clients utilizing apps such as Zapier, Front App, Agile CRM, Twilio, Acuity Scheduling, Sly Broadcast, and Codify.
- Created ads & media content for new clients and new hires with modern audio/video equipment.
- Demonstrated proficiency with Adobe Audition, Adobe Premiere Pro, Adobe Lightroom, Adobe Photoshop, G-Suite, and Microsoft Office.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Server
Yard House
Brea, CA
05.2007 - 04.2011
- Familiarized guests with menu and daily specials, accurately recorded food and drink orders, ran multi- course meals, and tallied bills.
- Memorized details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
- Directed customers to meal add-ons and specialty drinks of perceived value to increase sales.
- Motivated colleagues by leading by example and pushing for a high level of customer service.
- Performed additional duties as a special events/catering server and bartender.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained new staff on restaurant operations and policies to strengthen performance.
Education
Bachelor of Science - Kinesiology
Cal State Fullerton
08.2002 - 05.2007
Skills
Business Analysisundefined
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Software
G- Suite
Microsoft Office
Aloha
Timeline
Bar Manager
Wood Ranch BBQ & Grill
06.2018 - Current
Owner/Operator
Riot Athletics INC
04.2011 - 11.2018
Server
Yard House
05.2007 - 04.2011
Bachelor of Science - Kinesiology
Cal State Fullerton
08.2002 - 05.2007
Similar Profiles
Justin SeutheJustin Seuthe
Server at Wood Ranch BBQ & GrillServer at Wood Ranch BBQ & Grill
Celena DavisonCelena Davison
Bartender at Wood Ranch BBQ & GrillBartender at Wood Ranch BBQ & Grill
Eduardo PerezEduardo Perez
Takeout/foodrunner at Wood Ranch BBQ & Grill Inc.Takeout/foodrunner at Wood Ranch BBQ & Grill Inc.
Karen OrozcoKaren Orozco
Waitress at Wood Ranch BBQ & GrillWaitress at Wood Ranch BBQ & Grill
Hannah FrancoHannah Franco
Associate at In N OutAssociate at In N Out