Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Derek Price-Fay

Anaheim,CA

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of debt settlement sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

13
13
years of professional experience

Work History

IAPDA Certified Debt Specialist

Priority Plus Financial
03.2024 - Current
  • Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
  • Increased revenue generation through diligent follow-up on delinquent accounts while maintaining ethical standards in collections processes.
  • Monitored industry trends and competitor activities to stay current on best practices in debt management services.
  • Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.

Team Lead

Beyond Finance
03.2023 - 03.2024
  • Set sales records in the first month, enrolling $2.8 million of debt
  • Voted top rising star in 2023
  • Promoted to team lead after just 6 months of employment
  • Lead and mentor a team of debt resolution specialists
  • Continue to exceed sales targets and contribute to company growth

Director of Operations

Qargo Coffee
02.2022 - 01.2023
  • Developed and implemented all Franchise Operating Procedures for all franchise locations including: Franchisee Operations Manual, Employee Training Manual, HR Audit & Corrective Action Report, Food & Beverage Audit & Corrective Action Report, and Safety Audit & Corrective Action Report to ensure all stores nationwide are compliant with county, state, and federal regulations
  • Successfully launched 13 franchise stores in six states to include franchise licensing, site selection and lease negotiation, store design and construction, city permitting, vendor selection and relationship building, equipment ordering and installation, recruiting 100% of all staff including management and front of house staff for all locations, on-site employee training and soft opening, and ongoing operational support and site visits for all national locations
  • Ensured that all franchisees adhere to the company's brand standards
  • This includes maintaining consistency in marketing, product offerings, and customer service
  • Developing and managing the franchise system's budget
  • This includes overseeing expenses and revenue, and ensuring that franchisees are operating within their budget constraints.

Food & Beverage Specialist

The Resort at Pelican Hill
07.2021 - 07.2022
  • In-depth knowledge of wine varietals, vintages, and regions, as well as wine service and storage best practices
  • Top employee in wine sales, averaging $5k per week
  • Strong communication and interpersonal skills to effectively communicate with guests and kitchen staff to develop food and wine pairing menus and training servers on proper wine service techniques
  • Proficiency in using point-of-sale systems and maintaining accurate transaction and inventory records to ensure proper storage and handling of wine, maintaining inventory levels, and providing accurate and timely reporting on wine usage and sales.

Manager

Woodranch BBQ & Grill
05.2019 - 07.2021
  • Managed all aspects of the restaurant's operations, including staff scheduling, inventory management, menu development, and quality control, to ensure that the restaurant operated efficiently and effectively
  • Ensured that guests receive exceptional service and experience, by training and supervising the staff on service standards, resolving guest issues promptly, and maintaining a welcoming atmosphere
  • Developed and managed the restaurant's budget, analyzing financial data, and implementing cost-saving measures while maintaining high quality and service standards
  • Developed and maintained relationships with suppliers, vendors, and other business partners to ensure the restaurant receives the best quality products and services
  • Increased weekly sales from $125k to $150k+ during the pandemic through strategic planning utilizing the layout of our parking lot, allocating specific parking spots for take-out customers, strategically placing signage and advertising materials near the designated take-out parking spots, providing online and mobile ordering options, and providing clear instructions and directions to customers on where to park and how to pick up their order.

President (multi-unit)

Riot Athletics INC
01.2011 - 12.2018
  • Developed and executed a comprehensive marketing strategy that promoted the health club's brand, services, and programs across all locations and channels resulting in a 233% increase in annual sales
  • Managed a team of marketing and sales professionals, providing leadership, guidance, and support to achieve departmental and organizational goals
  • Created and managed marketing campaigns and initiatives to drive customer acquisition and retention, including email marketing, social media marketing, paid advertising, and event marketing
  • Conducted market research and analyzed data to understand customer behavior and preferences, identified opportunities for growth, and made data-driven recommendations to improve marketing effectiveness.

Education

Bachelor of Science Kinesiology -

California State University Fullerton
Fullerton, CA

Skills

  • Team Management
  • Sales Presentations
  • Cross-selling strategies
  • CRM proficiency
  • Customer Retention
  • Revenue Generation

Timeline

IAPDA Certified Debt Specialist

Priority Plus Financial
03.2024 - Current

Team Lead

Beyond Finance
03.2023 - 03.2024

Director of Operations

Qargo Coffee
02.2022 - 01.2023

Food & Beverage Specialist

The Resort at Pelican Hill
07.2021 - 07.2022

Manager

Woodranch BBQ & Grill
05.2019 - 07.2021

President (multi-unit)

Riot Athletics INC
01.2011 - 12.2018

Bachelor of Science Kinesiology -

California State University Fullerton
Derek Price-Fay