DEREK P. ROBINSON
Dallas,TX
Summary
With over 20 years of experience in the automotive industry, Bringing expertise in software solution delivery and adoption, new business development, customer retention, data analytics, and KPIs. Strengths lie in utilizing business reporting and monitoring systems to measure progress against objectives and identify improvement opportunities. Through extensive research and data collection, I establish facts and make informed recommendations that positively impact the business. Previously, held the position of Senior Dealer Operations Manager for Nissan, where I honed my skills in driving operational excellence and achieving exceptional results.
Overview
20
20
years of professional experience
Work History
Market Area Manager
MSX International
01.2022 - Current
- Currently manage13 trainers in a11 state coverage area to pre-launch, launch, and sustain Mobile Service for Ford Motor Co
- Manage launch team to ensure successful launches and drive process improvements post launch with defined sustainment contacts
- Maintain successful launches with enrolled dealers by working daily with them in the market
- Target dealer visits through holding bi-monthly meetings with all4 zone office Parts & Service Operations Managers
- Ensure trainers are meeting with the Ford zone managers on the same cadence to key underperforming dealers and root cause the blockers keeping the dealers from meeting their KPIs
Launch & Field Trainer
Jackson Dawson
02.2020 - 12.2021
- Pre-launch, launch, and sustain Ford Mobile Service at dealerships in assigned territory
- Worked with all pertinent dealership personnel to educate and train the Ford Mobile Service Program
- Train dealer teams on methods to support new service initiatives, demonstrating in-depth product knowledge and maintaining standards set by the manufacturer
- Become the expert on all aspects of the service offering, including tools, technology, computer systems, and best practices
Sr. Dealer Performance Consultant
Cox Automotive, Inc.
01.2014 - 01.2020
- Primarily responsible for client facing program management, and in-dealership consulting activities regarding specific enterprise accounts or regionally based customers for Xtime
- Reduced Churn for subscriptions by improving dealer/vendor relationship
- Direct team of 4 Consultants in Western Region of U.S
- Acted as Trusted Advisor with my dealers working with Dealer Principals, General Managers, and Service Managers to improve Customer Retention, CSI scores, and as a result, revenue
- Evaluate core opportunities with the dealership service operations making recommendations/modifications to current policies in order to drive higher service retention, show rates, and web based appointment scheduling
- Develop B2C communications targeting specific customers increasing show rate and revenue
Sr. Dealer Operations Manager
Nissan North America
01.2013 - 01.2014
- Primarily responsible for increasing Nissan Dealers sales, revenue, and growth
- Identify and optimize processes and procedures impacting sales growth within the Nissan Dealer
- Insure Nissan Dealer is maintaining high Sales Satisfaction Scores (KPI)
- Consult with Dealer management identifying and improve retailer performance opportunities
- Improve Nissan Wholesale vehicle sales through Nissan dealership network
Fixed Operations Manager
Nissan North America
01.2010 - 01.2013
- Primarily responsible for increasing Infiniti Parts and Service revenue through the Infiniti retailer
- Increase P&S Growth
- Identify opportunities for growth in KPIs to keep the business growing
- Liaison between Infiniti and dealer
Vehicle Operations Specialist
Nissan North America
01.2009 - 01.2010
- Regional contact for Nissan dealers and support staff regarding allocations and logistics of vehicles
- Increase dealer sales by facilitating dealer stock and special orders
- Support attainment of retail sales goals at the dealer
Field Operations Specialist
Nissan North America
01.2008 - 01.2009
- Primarily responsible for analyzing and setting KPI targets for field staff
- Analyze market and retailer demand on truck and SUV platforms and adjust production orders based on this information
- Conduct monthly sales review of objectives & business plan with field staff and regional staff management
- Organize meetings between dealership ownership and regional staff to review business performance
Education
B.S. - Technology
Pittsburg State University
Pittsburg, KSSkills
- Data-driven decision making
- Key account management
- Merchandising strategies
- Sales strategy development
Timeline
Market Area Manager
MSX International
01.2022 - Current
Launch & Field Trainer
Jackson Dawson
02.2020 - 12.2021
Sr. Dealer Performance Consultant
Cox Automotive, Inc.
01.2014 - 01.2020
Sr. Dealer Operations Manager
Nissan North America
01.2013 - 01.2014
Fixed Operations Manager
Nissan North America
01.2010 - 01.2013
Vehicle Operations Specialist
Nissan North America
01.2009 - 01.2010
Field Operations Specialist
Nissan North America
01.2008 - 01.2009
B.S. - Technology
Pittsburg State University
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