Derek Pruni
Scottsdale ,AZ
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. with excellent marketing, customer service and facility oversight skills and more than years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing 30 years of entrepreneurial experience.
Overview
26
26
years of professional experience
Work History
Owner/Lead Doctor/Sales Representative Team Leader
BackFit Health + Spine
01.2009 - Current
- Trained and mentored new sales representatives.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new leads through networking and attending industry events.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed strong rapport with customers and created positive impression of business.
Sales Representative
Sheraton Desert Oasis
01.2008 - 03.2009
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
Restaurant Owner
The Theme Lounge
02.1998 - 12.2007
- Recruited, hired, and trained talented staff to fill vacancies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Education
Doctor of Chiropractic - Chiropractic
Palmer College of Chiropractic
Davenport, IA10.1994
Skills
- Customer Retention
- Human Resources
- Employee reviews
- Financial Administration
- Sales Leadership
- Scheduling
- Organizational Structuring
- Delegation
- Client Service
- Customer Relations
- Accounting management
- Proficient in most softwares
- Customer Service
- Revenue Generation
- Policy Development and Enforcement
- Strategic Planning
- Sales Strategies
- Budget Administration
- Business Growth Initiatives
- Desktops, Laptops, and Mobile Devices
- Business Forecasting
- Trends Analysis
- Staff training/development
- Staff Scheduling
- Bookkeeping
- Marketing
- Budget Development
- Team Oversight
- Business marketing
- Staff Management
- Goal Setting
- Employee Motivation
- Driven and Determined
- Effective leader
Timeline
Owner/Lead Doctor/Sales Representative Team Leader
BackFit Health + Spine
01.2009 - Current
Sales Representative
Sheraton Desert Oasis
01.2008 - 03.2009
Restaurant Owner
The Theme Lounge
02.1998 - 12.2007
Doctor of Chiropractic - Chiropractic
Palmer College of Chiropractic
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