Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Rager

Cusseta,AL

Summary

Accomplished Deputy Probation Officer III at Monterey County Probation Department, adept in offender supervision and motivational interviewing. Enhanced community safety through effective case management and courtroom testimony. Skilled in defensive tactics and public speaking, I excel in training and mentoring, significantly improving departmental efficiency and fostering rehabilitative efforts.

Overview

29
29
years of professional experience

Work History

Deputy Probation Officer III

Monterey County Probation Department
09.1996 - 05.2024
  • Collaborated with treatment providers for effective service coordination and offender support.
  • Enhanced community safety by conducting thorough risk assessments for probationary clients.
  • Promoted successful reintegration into society by assisting offenders in securing employment and housing resources.
  • Provided expert testimony in court hearings, contributing to fair sentencing decisions based on individual case factors.
  • Engaged in community outreach initiatives to educate the public about probation programs and rehabilitative efforts, fostering stronger relationships between the department and local residents.
  • Developed targeted intervention plans, addressing specific criminogenic needs of each probationer.
  • Ensured compliance to probation conditions, promptly addressing any violations or concerns.
  • Actively contributed to departmental policy revisions to ensure alignment with current trends and evidence-based approaches within the field of correctional supervision.
  • Conducted home visits to assess living environments and provide additional support as needed.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of probation services.
  • Collaborated closely with local law enforcement agencies to address public safety concerns related to at-risk individuals under supervision.
  • Assisted in training new deputy probation officers, sharing knowledge and expertise for a stronger department workforce. Was range master and Defensive Tactics Instructor, as well as radio trainer and equipment manager.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Wrote Court reports to include sentencing reports and testified under oath at court hearings.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Conducted investigations into violations and other allegations.
  • Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Adhered to legal requirements by performing office, home, and employment visits.
  • Supervised offenders to reduce risk to community.
  • Performed thorough legal research to strengthen case arguments.
  • Arrested probationers who were in violation and posed a risk to the community.
  • Worked on task force which included officers from local state and federal agencies to target gang members who were involved in criminal activity within the community.

Adjunct Clinical Instructor

Hartnell Junior College
02.2018 - 09.2019
  • Evaluated student performance through ongoing assessment, providing constructive feedback and promoting academic growth.
  • Facilitated skill development through hands-on clinical training, reinforcing theoretical knowledge with practical application.
  • Managed classroom dynamics effectively, fostering a positive atmosphere conducive to learning while maintaining professionalism at all times.
  • Supervised students during clinical rotations, ensuring adherence to policies and procedures while promoting patient safety and quality care delivery.
  • Instructed students on the laws of arrest in the Stated of California.
  • Taught Defensive Tactics as per the standards set forth by the Police Standards and Training (P.O.S.T.)
  • Instructed firearms safety and conducted live range operations. Administered range qualifications set forth by P.O.S.T.

Sales Associate

Piano Wharehouse
03.1996 - 10.1996
  • Organized and cleaned to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash and credit transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Opened and closed store. Worked with no supervision due to being only employee in store.
  • Bought used inventory and re-conditioned for resale.

Extradition Officer

Tri-County Extradition
07.1996 - 09.1996
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • took custody of inmates from local, state and federal facilities.
  • transported inmates to local districts for court and to state and federal facilities to serve time.
  • Safely transported inmates and insured all personal needs were met.
  • Physically intervened when inmates became untruly or aggressive to other inmates.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Front Desk Supervisor

Hotel. Pacific
04.1995 - 07.1996
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

General Education

Hrtnell College
Salinas, CA

No Degree - Police Academy

Gavilian Junior College
Gilroy, CA

Probation And Juvenile. Institutiion Officers Core

Evergreen Junior College
San Jose, CA

High School Diploma -

Salinas High School
Salinas, CA
05.1990

Skills

  • Offender supervision
  • Professional boundaries
  • Motivational Interviewing
  • Behavior Modification
  • Courtroom Testimony
  • Cultural Competency
  • Verbal and written communication
  • Trained in defensive tactics
  • Court filings
  • Training and mentoring
  • Adult probation
  • Case Planning
  • Motivational
  • Investigations
  • Documentation
  • Data Collection
  • Weapons training
  • Public Speaking
  • Exceptional communicator
  • Report Writing
  • Case Management
  • Data Gathering
  • Interviews
  • Sales

Timeline

Adjunct Clinical Instructor

Hartnell Junior College
02.2018 - 09.2019

Deputy Probation Officer III

Monterey County Probation Department
09.1996 - 05.2024

Extradition Officer

Tri-County Extradition
07.1996 - 09.1996

Sales Associate

Piano Wharehouse
03.1996 - 10.1996

Front Desk Supervisor

Hotel. Pacific
04.1995 - 07.1996

General Education

Hrtnell College

No Degree - Police Academy

Gavilian Junior College

Probation And Juvenile. Institutiion Officers Core

Evergreen Junior College

High School Diploma -

Salinas High School

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