Derek Ramirez
La Puente,CA
Summary
Dynamic and dedicated professional with experience at Benihanas, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through attention to detail and effective communication. Skilled in safe food handling and training new staff, fostering a collaborative environment that drives operational success. Adaptable and committed to continuous learning.
Overview
3
3
years of professional experience
Work History
Server Assistant
Benihanas
01.2024 - Current
- Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
- Prepared dining tables by setting utensils, glassware, and condiments accurately.
- Wiped down, swept, and set up tables with napkins folded fast before the customer sat down.
- Trained new staff on restaurant policies and service standards to ensure consistency.
- Supported inventory management by restocking supplies and monitoring product levels.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
McDonalds Crew
McDonalds
06.2022 - 01.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Trained new crew members on operational procedures, enhancing team performance and collaboration.
- Managed inventory levels effectively, reducing waste and optimizing stock rotation processes.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty within community.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Biology
West Covina High School
West Covina06-2028
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Safe food handling
- Table bussing
- Cash handling
- Basic math
- Table setting
- Kitchen communication
Timeline
Server Assistant
Benihanas
01.2024 - Current
McDonalds Crew
McDonalds
06.2022 - 01.2024
Biology
West Covina High School
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