Derek Randolph

• Directed a global ERP upgrade from AX2012 hosted on-premises in Germany to Dynamics 365 Finance & Operations on Azure, unifying U.S. distribution and Canadian operations under a consolidated cloud platform.
• Managed the full data migration from Wiha Canada's legacy Macola system into D365, ensuring accurate mapping, validation, and uninterrupted business operations.
• Oversaw IT infrastructure design and implementation for a new facility, including network architecture, server room layout, audiovisual systems, and Teams-enabled conference rooms.
• Engineered a wireless bridge and subnet extension to maintain operational continuity during the facility transition, minimizing downtime.
• Defined and executed an enterprise-wide cybersecurity initiative, deploying Microsoft Intune, Windows Defender ATP, and location-based compliance policies.
• Upgraded hardware and systems, including servers, switches, SQL Server, Veaam backup, redundant internet connections, and end-user devices.
• Managed Office 365, SharePoint, Teams, and other core services to enhance departmental collaboration and productivity.
• Developed and enforced IT policies and procedures, ensuring data security, compliance, and operational consistency.
• Implemented new product workflow automation using Power Automate, SharePoint, and Teams, improving cross-functional coordination.
• Collaborated with executive leadership weekly, advising on ERP rollout, cybersecurity strategy, cloud migration, tenant merging, and infrastructure planning.
• Integrated third-party platforms into the D365 ecosystem, including Folio3 (eCommerce), SPS Commerce (EDI), Avalara (Tax), Elemica (Logistics), and DCX (Containerization).
• Led global IT alignment across entities by developing central support tools and documentation systems for streamlined coordination.
• Retooled ISP security and device management stack, transitioning to Microsoft Intune and Office 365 for improved control and feedback.
• Provided technical support and training to staff, fostering adoption and effective use of IT resources.
• Managed IT budgets and vendor relationships, delivering scalable and cost-effective solutions to support business growth.
• Collaborated with stakeholders to define IT service requirements, aligning with organizational goals and budgetary constraints.
• Executed cloud, virtualization, and SAN solutions to leverage advanced technologies, driving efficiency and cost reduction.
• Managed complex upgrade and migration projects to enhance IT resilience and organizational agility.
• Created project plans and technical documentation to facilitate stakeholder communication and resource allocation.
• Led major technology initiatives, ensuring alignment with business objectives and user needs.
• Maintained IT policies and procedures to improve operational effectiveness.
• Worked with cross-functional teams to implement technology solutions in line with business goals.
• Administered technology budgets, optimizing expenditures to meet operational needs.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

Managed implementations and upgrades of Infor CloudSuite/Syteline (Cloud and On-Premises) for various customers

• Leveraged past business relationships and collaborated with teams from Lakes Company and Fox Run Solutions

Cross-Functional Collaboration

• Worked closely with the IoT Team to define processes for:Project documentation
  Timelines
  Hardware requirements
  Resource allocation (Prophecy IoT – Shop Floor Reporting, CNC Machine Analytics)
  
• Partnered with the CPQ Team to implement a custom locker configuration tool for a customer in Texas
• Supported a customer in Massachusetts with Configure Price Quote (CPQ) integration
• Led Factory Track (Infor Warehouse Solution) implementation for a customer in Northern Minnesota

Strategic Impact

• Integrated a newly acquired division into Infor Birst (BI Tool)
• Managed six customer engagements within a short timeline
• Frequently stepped into a Solutions Architect role to address system issues and operational inefficiencies

Client Engagement & Leadership

• Consulted with teams on best practices and process improvements
• Managed client expectations and mitigated conflicts to ensure high satisfaction
• Led cross-functional teams to deliver complex projects on time
• Facilitated workshops and seminars to elevate team skills
• Empowered team members through delegation and ownership
• Built strong relationships with stakeholders to ensure smooth execution
• Developed comprehensive project plans with clear milestones and deliverables
• Delivered impactful presentations recognized by senior management

Process Optimization & Continuous Improvement

• Streamlined internal documentation processes for better accessibility
• Optimized resource allocation to meet budget and timeline constraints
• Used analytical tools to monitor progress and adjust strategies
• Implemented data-driven improvements to enhance engagement performance
• Engaged in continuous learning to stay current with industry innovations

Work Environment Reflection

• Enjoyed the near full-time remote setup and customer-facing work
• Ultimately transitioned due to heavy travel demands of the Solutions Architect role, which didn't align with family needs.

• Led comprehensive IT strategy and operations for a multi-entity industrial manufacturing facility specializing in aerial and underground cable installation tools and training.
• Directed the overhaul and modernization of IT infrastructure to support Industry 4.0 initiatives, digital transformation, and operational efficiency.
• Managed full lifecycle implementation and re-implementation of business systems, including ERP (Infor Syteline), SharePoint, Teams, Office 365, backup and recovery solutions, and server infrastructure.
• Spearheaded contract renegotiations, budget reviews, and project management to optimize IT expenditure and align investments with business priorities.
• Established and documented IT processes, laying the foundation for a five-year roadmap focused on organizational digitization.
• Collaborated cross-functionally to assess, prioritize, and fulfill IT needs to drive productivity and innovation.
• Mentored IT staff, fostering professional growth and a culture of accountability and continuous improvement.
• Designed and rolled out end-user management procedures and remote collaboration tools to enable a flexible hybrid workplace.
• Implemented Infor Syteline ERP system enhancements for advanced forecasting, finite planning, and modules to improve production planning, shop floor visibility, and manufacturing tracking.
• Completed a facility-wide infrastructure upgrade, including network switches, firewalls, cabling, wireless access points, and VOIP systems for improved reliability and security.
• Introduced IT asset management and help desk ticketing systems to streamline incident tracking and asset lifecycle management.
• Rebuilt and upgraded VMware ESXi host environment, consolidating and decommissioning outdated servers to enhance virtualization efficiency.
• Reduced departmental costs by 15% over two years through optimized printer usage, hardware procurement, vendor contracts, and software licensing.
• Directed software upgrades and deployments for platforms including SharePoint, Power Apps, Power BI, antivirus, barcode labeling, and engineering tools.

• Provided IT leadership and system administration across six affiliated medical manufacturing companies, ensuring robust infrastructure and seamless operations.
• Managed ERP (Epicor), SharePoint, network infrastructure, VMware virtualization, and accounting/payroll systems across multiple sites.
• Aligned IT services with the distinct needs of each business unit, fostering collaboration and efficiency.
• Led efforts to optimize infrastructure, improve disaster recovery, and modernize technology stacks while supporting end users and stakeholders in regulated environments.
• Consolidated and upgraded servers from 18 to 10, migrating to a hosted VMware ESXi 6.5 environment for improved performance and cost efficiency.
• Migrated SharePoint 2010 to SharePoint 2019, enabling advanced collaboration and improved document management workflows.
• Implemented IT management platform with asset tracking and ticketing, streamlining issue resolution and resource management.
• Upgraded SQL Server databases from 2010 to 2019, enhancing data performance, security, and maintainability.
• Developed custom SharePoint 2019 solutions using Power Apps and Power Automate flows for hearing aid production workflows, increasing automation and productivity.
• Achieved cost reductions in printing, licensing, hardware procurement, and IT services by optimizing resources and vendor contracts.
• Upgraded network infrastructure to Gigabit Ethernet, improving bandwidth and reliability.
• Designed and deployed disaster recovery and backup solutions using Veeam with Amazon S3 cloud storage for data protection and business continuity.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.
• Improved data integrity and reliability by designing and implementing robust backup and recovery strategy.
• Enhanced system security with deployment of advanced firewall and intrusion detection systems.
• Streamlined data management processes, leading to more efficient access and retrieval of information.
• Improved operational efficiency, leveraging cloud technologies for scalable and cost-effective infrastructure solutions.
• Devised scripts and automation tools to improve system efficiency.

• Led IT operations for a multi-site precision machining and manufacturing organization supporting over 250 users.
• Oversaw IT infrastructure including ERP (Syteline/Epicor), cloud services, network architecture, and business systems integration.
• Served as Project Manager for enterprise-wide Syteline ERP implementation, driving process standardization and cross-location alignment.
• Directed migration of core services to Microsoft Azure and Office 365 for secure, scalable infrastructure and collaboration tools.
• Created a unified digital ecosystem across facilities, integrating ERP, QA, engineering platforms, and file services.
• Collaborated with cross-functional teams to define business processes, deliver documentation, and provide ERP training.
• Managed backup and disaster recovery systems to ensure business continuity and data protection across all locations.
• Implemented Syteline 8.03.20 ERP at Oak Creek, establishing foundations for multi-site rollout and operational standardization.
• Migrated Exchange 2007 to Office 365 for 250+ users, improving reliability, security, and accessibility.
• Led full migration to Microsoft Azure, deploying cloud-hosted server and backup solutions for the organization.
• Rolled out IT asset management software for centralized hardware and software lifecycle tracking.
• Managed business analytics initiatives through ERP insights and reporting.
• Upgraded network infrastructure at Indiana and Oak Creek, including VPN, wireless, and WAN switches for all three locations.
• Deployed ENET DNC software for CNC machining at Oak Creek, enhancing production visibility and control.
• Designed and managed EDI integration for Syteline ERP, streamlining electronic data interchange.
• Implemented a custom quality program integrated with Syteline ERP for compliance and traceability.
• Evaluated and deployed third-party Syteline modules to expand ERP functionality and shop floor integration.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
• Wrote strategic business plans outlining need for departmental information technology resources.

• Managed all IT systems and infrastructure, including Syteline 6.0 ERP, Progress and SQL databases, Exchange 2010, Active Directory, and Windows Storage Server.
• Served as Project Manager for Syteline 8.0 ERP upgrade and implementation, coordinating cross-functional teams for minimal disruption.
• Designed and maintained LAN/WAN, VPN, routers, switches, and wireless networks for manufacturing and office operations.
• Oversaw server and CNC file-sharing systems, ensuring secure access to production data.
• Developed disaster recovery plans, network documentation, and security protocols including firewall configuration.
• Led hardware procurement and installation, managed vendor relationships, budgets, and project timelines.
• Delivered technical training and product education to staff and suppliers for better system adoption.
• Monitored and optimized network performance, conducted capacity planning, and implemented reliability solutions.
• Supervised technical staff and collaborated to align IT strategy with business needs.
• Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Oversaw provisioning, installation, configuration, and maintenance of all IT hardware, software, and infrastructure in a multi-protocol networking environment.
• Conducted daily system monitoring, log reviews, and scheduled backups, updates, and patches to ensure integrity and availability.
• Led performance tuning, hardware upgrades, and resource optimization for scalable infrastructure.
• Administered Active Directory, Exchange, Windows Server, VMware, SANs, DNS, DHCP, TCP/IP, firewalls, antivirus, wireless, and SQL environments.
• Provided third-level help desk support and resolved complex integrated system issues.
• Implemented and tested disaster recovery procedures and backup strategies.
• Coordinated with external vendors for IT services, hardware repairs, and upgrades.
• Documented system configurations and operational trends for continuity and future planning.
• Used project management to integrate new business systems into existing infrastructure.
• Maintained and supported workstations, servers, switches, routers, storage, phone systems, and printers.