Derek Reyes
Cashier
Windsor Locks,CT
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Derek's Lawn Care. Expert in equipment maintenance and excels in customer service, demonstrating a strong work ethic and problem-solving skills. Achieved significant improvements in operational areas by leveraging hospitality service expertise and safety awareness.
Overview
3
3
years of professional experience
Work History
Landscaper
Self Employed
04.2022 - Current
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Installed stonework according to landscape design plan and client specifications.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Removed debris and waste from outdoor areas.
- Maintained gardening tools by replacing blades and fluids.
- Utilized lawn striping methods for healthy grass growing and appearance.
Crew Member
Dunkin' Donuts
01.2024 - 05.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
Housekeeper
Hilton Inn
11.2021 - 01.2022
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Windsor Locks High School
Windsor Locks, CT06.2025
Skills
- Strong Work Ethic
- Customer Service
- Team Collaboration
- Machine Safety Practices
- Equipment Maintenance
- Time Management
- Interactive communication skills
- Problem-Solving
- Safety awareness
- Hospitality service expertise
- Drive-Thru Operations
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Dunkin' Donuts
01.2024 - 05.2024
Landscaper
Self Employed
04.2022 - Current
Housekeeper
Hilton Inn
11.2021 - 01.2022
High School Diploma -
Windsor Locks High School