Derek Reynolds
Rolla,Missouri
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support to staff and patients. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Camp Counselor
Cub Creek Science Camp
05.2016 - 08.2016
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Cabin of 16 campers and 4 total staff.
ASIT Leader/Animal Specialist
Cub Creek Science Camp
12.2016 - 08.2017
- Fostered a culture of continuous improvement with leadership campers training program, leading to higher overall work ethic and job experience.
- As a team of 3, care and husbandry of an animal area with over 300+ domestic, exotic, and native animals. To
Lead Animal Specialist and Leadership Staff
Cub Creek Science Camp
12.2017 - 10.2019
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Ensured compliance with all regulations governing the ethical treatment of animals under USDA care standards.
- Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics.
- Built strong relationships with local veterinarians to ensure timely and appropriate medical care for all animals.
- Improved animal care standards by implementing new protocols and procedures for daily tasks.
- Observed and documented current behaviors for applicable animals.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed approximately 30 interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
Coordinator of Animal Surgeries and Adoptions
Cub Creek Science Camp
12.2017 - 10.2019
- Evaluated potential adoptive homes through diligent background checks, veterinarian checks, and interviews to ensure a safe living situation for every animal placed under care.
- Ensured successful matches between animals and potential adopters through thorough assessments and evaluations of each party's needs.
- Increased community awareness of the organization's services through targeted events, public engagements, and networking events.
- Coordinate the scheduling and travels between 6 different rescue groups to help spay and neuter stray dogs and cats for educational purposes.
Office Assistant and Leadership Staff
Cub Creek Science Camp
10.2019 - Current
- Register campers and handle payments of all type.
- Problem solve and handle parents, staff, and campers conflicts. Electronic paperwork filing.
- As a team of 7 helps supervise a team of 90-130 seasonal staff members and 250+ campers a week.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Boarding Manager/ Receptionist
St. James Veterinary Medical Center
08.2020 - Current
- Managed team of up to 5 employees;.
- Employee scheduling
- Maintaining cleanliness of boarding facility with 50 dog capacity
- Conflict management.
- Established clear lines of communication between staff members and owners. Handle conflict as needed. Make sure records are and finances are up to date.
Veterinary Technician/Assistant
St. James Veterinary Medical Center
08.2020 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Fill veterinary medications including but not limited to; Heart, thyroid, diabetic, anti seizure , etc. medications.
Surgery Technician
Animal Rescue Clinic
- Enhanced surgical team efficiency by setting up operating rooms according to surgeon preferences and procedure requirements.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Elementary Education -
Ottawa University
Skills
- Adaptability
- Answering Phones
- End Of Day Batching
- Organization Skills
- Filling Prescriptions
- Problem Solver
- Handling Payments/ Monies
- Quick Learner
- Customer Service
- Self- Motivated
- Inventory Management
- Staff Scheduling/ Management
Timeline
Boarding Manager/ Receptionist
St. James Veterinary Medical Center
08.2020 - Current
Veterinary Technician/Assistant
St. James Veterinary Medical Center
08.2020 - Current
Office Assistant and Leadership Staff
Cub Creek Science Camp
10.2019 - Current
Lead Animal Specialist and Leadership Staff
Cub Creek Science Camp
12.2017 - 10.2019
Coordinator of Animal Surgeries and Adoptions
Cub Creek Science Camp
12.2017 - 10.2019
ASIT Leader/Animal Specialist
Cub Creek Science Camp
12.2016 - 08.2017
Camp Counselor
Cub Creek Science Camp
05.2016 - 08.2016
Surgery Technician
Animal Rescue Clinic
Elementary Education -
Ottawa University
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