Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Derek Rizer

Cartersville,GA

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Manager

Home Legend
03.2024 - 10.2024
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Worked on systems such as Veeam, EDI Lexicom, ERP NAV/Business Central, On Prem DC, Palo Networks.
  • Monitored, updated critical IT Equipment and end user PCs to stay PCI compliant.
  • Managed multiple office locations and deployed improvements with strategic planning and execution.

IT Manager

TYM-USA
01.2021 - 03.2024
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved problems, improved operations and provided exceptional service.
  • Greatly improved the company's workflow efficiency.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Guided organizational technology strategy and roadmaps.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Solved functional and technical obstacles and worked closely with project team from different streams.
  • Delivered SAP B1 training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
  • Established Site to Site network connections to various office locations, out of state and over seas to Korea.
  • Built and designed all of our IT infrastructure in all locations.
  • Managed VOIP, CCTV, Office 365, SQL Servers, Networks, Firewall, All internal connections, Switches and NAS
  • Strong knowledge of Admin Microsoft 365 such as AD, AZURE, Exchange, Sharepoint and More.

LV Admin/Superintendent

Place Services
06.2019 - 11.2021
  • Manage LV Division, Timekeeping, Material and Administration
  • Estimated jobs, Engineered jobs and Superintendent for Jobs.
  • Manage division expenses, Job Hours and Timecards.
  • Strong Knowledge of Bluebeam, ADP, Vena, Microsoft office 365, Microsoft Visio and SharePoint.
  • Setup meetings, Trainings and Onboarding New Hires.
  • Construct and Markup Plans based on scope of work for field techs.
  • BICSI Certified - Fiber, Axis Milestone MCED and MCDE Certified.
  • Access Control Systems - Software House, Lenel and Genetec.
  • CCTV Systems - Avigilon, Axis, Bosch, and Flir
  • Wireless Solutions - Eugenius, Cisco, and Ubiquiti - UniFi

Lead Technician

Southern Optimized Systems
07.2018 - 09.2019
  • Planned, scheduled and delegated scope of work to team of over two to six employees
  • Managed, fixed and maintained up-to-date knowledge on PTI, DAS and CCTV systems
  • Provide technical training to co-workers and new staff
  • Repaired, upgraded and inspected electronic, electrical and Head End Equipment
  • Fostered relationships with internal and external customers,
  • Discuss and meeting over job Blueprints with General Contractor

AV Technician

LCS - Langston Creative Systems
09.2017 - 07.2018
  • Interpreted technical data from drawings, blueprints, schematics and service manuals
  • Installed CCTV systems, background/foreground music systems and Control 4 Systems
  • Provided troubleshooting techniques in integrating professional audio/video systems
  • Installed, adjusted and operated electronic equipment to record, edit and transmit television programs, video conferencing
  • Installed and operated audio systems including speaker systems, amplifiers
  • Installed and operated video systems such as projection systems, camera operation
  • Installed video equipment such as plasma screens, overhead projectors, sound systems, DVD players, touch panel control systems, audio mixers/amplifiers, video walls, satellite TV systems, fiber modems

Sales Representative

Vivint Smart Home
09.2015 - 08.2017
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Set up appointments with potential and current customers to discuss new products and services
  • Managed route planning and travel schedule
  • Earned Top-Gun award while facilitating business through new programs and initiatives

Network Tech II

Logical Systems
09.2014 - 10.2015
  • Accomplished many big projects for clients such as Data, Wireless AP, IP Camera, Access Control as well as service management
  • Able to terminate Cat 5&6, RG Cables, BNC, Fiber optic. Able to build MDF and IDF data rooms
  • Ability to use basic hand tools and electrical test instruments. Mechanical assembly and electrical wiring skills
  • Posses own equipment for most task's. Able to read assembly drawings and wiring schematics
  • Team Player along with strong technical and leadership skills. Ability to prioritize field maintenance with production needs
  • Strong computer and networking skills. Able to lead others on projects and to make sure its performed in timely manner. Work with minimal supervision

Systems Analyst

Hyundai
01.2012 - 02.2014
  • Performed role as IT Manager for seven months, handling several meetings and budgeting plans for software applications and hardware equipment
  • Managed and recorded all IT Assets and processed orders for IT equipment also have made personal trips with company credit card to make purchases
  • Provided savings of tens of thousands of dollars on projects by taking extra responsibilities and roles
  • Maintained and administered computer networks and environments, including computer hardware, software and applications
  • Provided client support on system operation and troubleshooting
  • Investigated and addressed Network system issues to enhance usability and improve functionality
  • Leader in managing company's Networks, Servers, Cisco Wireless Access Points, Cisco Switches, Cisco Routers, Cisco Firewall, VoIP Phones, Atrax Security System, Setting up Remote Access, Printers, Email, Network Drive, Warehouse Management System-PDA's
  • Configured and managed network IP addresses, setup VLANS and DHCP data pools. Troubleshot and managed user logins on several platforms, SAP, CERES, NABICON, WMS, EMAIL. Optimized and analyzed wireless connections for signal strength, channels, encryption, congestion and RF interference
  • Saved on shipping cost by fixing warehouse PDA's and kept production for warehouse running in smooth operation so that dealerships could receive orders on time

Education

Associate of Science - Network And System Administration

GNWT - Georgia Northwestern Technical College
Rome, GA
07.2009

Skills

  • Reporting and documentation
  • Written/Verbal Communication
  • Troubleshooting
  • Basic, Budgeting
  • Circuit testing
  • System integration
  • Fiber optics experience
  • Engineering drawings/standards
  • Strong team player
  • Cisco proficiency
  • Network development and administration
  • Blueprint interpretation

Accomplishments

  • Blueprint Reading , Scope Of Work, and production schedules to accurately determine job instructions and specifications
  • Managed Hrs and Completed jobs in adequate time
  • Process Improvement - Implemented productivity improvement plan which resulted in company savings of over $10K in one year.
  • Customer Satisfaction - Achieved high customer satisfaction for professional installation of DAS System, Wireless and many other Projects gaining more business.
  • Received numerous letters of recommendation and overall appreciation from customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of DAS, CCTV, Access Control, and Networking on various Government contracts.


Certification

  • CCNP Routing & Switching
  • Microsoft Certified Professional (MCP)
  • Networking Specialist
  • PTI Certificate
  • BICSI - Fiber
  • Axis Milestone - MCDE, MCED

Timeline

IT Manager

Home Legend
03.2024 - 10.2024

IT Manager

TYM-USA
01.2021 - 03.2024

LV Admin/Superintendent

Place Services
06.2019 - 11.2021

Lead Technician

Southern Optimized Systems
07.2018 - 09.2019

AV Technician

LCS - Langston Creative Systems
09.2017 - 07.2018

Sales Representative

Vivint Smart Home
09.2015 - 08.2017

Network Tech II

Logical Systems
09.2014 - 10.2015

Systems Analyst

Hyundai
01.2012 - 02.2014

Associate of Science - Network And System Administration

GNWT - Georgia Northwestern Technical College

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Derek Rizer