Derek Rogers
Fremont
Summary
Dynamic Operations Coordinator at Ford Next-Kelly Serv. INC. with a proven track record in safety compliance and quality assurance. Expert in interdepartmental communication and process improvement, successfully negotiated vendor contracts and implemented safety protocols, enhancing operational efficiency and team productivity. Committed to maintaining high standards and fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Ford Next-Kelly Serv. INC.
Walnut Creek
04.2023 - 04.2025
- Provided technical support for internal software applications.
- Maintaining accurate and organized records, databases, and reports per Ford's security policies.
- Implemented safety protocols to maintain a safe working environment.
- Managed communications between departments to ensure efficient operations.
- Performed quality assurance checks on products prior to shipment, as well as received shipments.
- Negotiated contracts with vendors to secure favorable terms.
- Organized meetings, conferences, and other events related to operations.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Trained, mentored and motivated employees to maximize team productivity.
Lead Supervisor
Celerity Cleaning
Hayward
03.2017 - 03.2023
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
- Verified each completed room against standard plans to maintain consistency.
Quality Control Inspector
Tesla Motors
Fremont
02.2016 - 02.2017
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Tested finished goods prior to shipment according to established protocols.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Consulted with engineers to resolve quality, production, and efficiency problems.
Customer Service Sales Representative
Hertz Auto Rental
10.2013 - 12.2015
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Fremont Adult School
Fremont09-2008
Skills
- Safety compliance
- Quality assurance
- Interdepartmental communication
- Team training
- Problem solving
- Documentation accuracy
- Data management
- Time management
- Regulatory compliance
- Process improvement
- QC Inspections
References
References available upon request.
Timeline
Operations Coordinator
Ford Next-Kelly Serv. INC.
04.2023 - 04.2025
Lead Supervisor
Celerity Cleaning
03.2017 - 03.2023
Quality Control Inspector
Tesla Motors
02.2016 - 02.2017
Customer Service Sales Representative
Hertz Auto Rental
10.2013 - 12.2015
GED -
Fremont Adult School
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