Derek Rollerson
Rancho Cordova,CA
Summary
Dynamic professional with a proven track record at Lowe's, adept in customer service and team leadership. Excelled in enhancing customer satisfaction and exceeding sales targets through effective communication and problem-solving skills. Quick learner and motivated team player, demonstrated by successfully managing a diverse range of customer interactions and complex projects.
Overview
12
12
years of professional experience
Work History
Sales Floor Specialist
Lowe's
Rancho Cordova, CA
07.2022 - Current
- Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
Engaging with customers to understand their needs, lifestyle, and preferences to recommend the best products.
Addressing customer concerns or issues with product and offering solutions or alternatives.
Meeting or exceeding sales targets by actively promoting products and closing sales.
Processing sales transactions, ensuring accuracy in pricing, and handling any paperwork related to orders, returns, or exchanges.
Creating rapport with customers to foster loyalty and encourage repeat business.
Contacting customers after purchases to ensure satisfaction and resolve any post-purchase issues.
Fulfillment Team Lead
Lowe's
Rancho Cordova, CA
07.2021 - 07.2022
- Order Fulfillment: Ensure that customer orders (online, curbside, or in-store pickups) are processed accurately and efficiently.
Oversee the picking, packing, and shipping of customer orders, ensuring that they meet Lowe's standards for quality and accuracy. - Team Leadership: Supervise a team of fulfillment associates, ensuring that tasks are completed on time and in compliance with store or warehouse protocols.
Provide training and support to new team members, and assist in developing their skills.
Monitor team performance, providing coaching and feedback to enhance productivity and customer satisfaction. - Customer Service: Ensure a high level of customer satisfaction by managing timely and accurate fulfillment of orders.
Address customer concerns or issues related to order fulfillment and escalate as needed to management.
Customer Service Associate
Lowe's
West Sacramento, CA
07.2012 - 07.2021
- Greeting and Assisting Customers, help customers find products, answer questions, and provide guidance on home improvement projects.
- Knowledgeable about the store's products, promotions, and sales to help customers make informed purchasing decisions.
- Assist customers with returning or exchanging products, ensuring that the process is handled according to Lowe’s policies.
- Operate cash registers, process payments, and handle transactions.
- Help keep the store organized, clean, and well-stocked, including restocking shelves and ensuring the aisles are clear and safe.
- Work to resolve customer concerns, including directing more complex issues to the appropriate department or manager.
- Help with upselling or cross-selling related products to customers, especially for home improvement or DIY projects.
- Work closely with other team members and supervisors to maintain smooth operations and meet store goals.
- Performing clerical tasks, such as entering data into computers, answering phones, and filing paperwork.
Education
Langston University
Langston, OKUniversity of Phoenix
Tempe, AZSkills
- Objective-Focused
- Customer Service oriented
- Flexible
- Quick learner
- Motivated Team Player
References
References available upon request.
Timeline
Sales Floor Specialist
Lowe's
07.2022 - Current
Fulfillment Team Lead
Lowe's
07.2021 - 07.2022
Customer Service Associate
Lowe's
07.2012 - 07.2021
Langston University
University of Phoenix