Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Russell

New Richmond,WI

Summary

Customer-oriented General Manager with 24 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience
1
1
Certification

Work History

General Manager

AutoZone Inc
Hudson, WI
11.2009 - Current
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed service and sales strategies to improve retention and revenue.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.

General Manager

NAPA Auto Parts - Genuine Parts
West Saint Paul, MN
05.2001 - 10.2009
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Store Manager

CSK Auto
Minneapolis, MN
03.1998 - 04.2001
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Assistant Store Manager

Big Wheel Auto Rossi
Minneapolis, MN
06.1997 - 03.1998
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Education

High School Diploma -

Washburn High School
Minneapolis, MN
06.1986

Skills

  • Operations Management
  • Loss Prevention
  • Recruitment
  • Staff Training
  • Customer Retention
  • Client Relations
  • Client Account Management
  • Human Resources Leadership
  • Policy/Program Development
  • Motivation
  • Budget Forecasts
  • Safety Protocol
  • Multi-Unit Operation Management
  • Communication Skills
  • Cost Reductions
  • Employee Scheduling
  • Problem Resolution
  • Staff Training and Development
  • Sales
  • Relationship Building
  • Recruiting and Hiring
  • P&L Management
  • Multimillion-Dollar P&L Management

Certification

  • ASE P2 Certification
  • Martin Senour Level 12
  • Paint and Body Certification

Timeline

General Manager

AutoZone Inc
11.2009 - Current

General Manager

NAPA Auto Parts - Genuine Parts
05.2001 - 10.2009

Store Manager

CSK Auto
03.1998 - 04.2001

Assistant Store Manager

Big Wheel Auto Rossi
06.1997 - 03.1998

High School Diploma -

Washburn High School

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Derek Russell