Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Rutherford

Katy,Texas

Summary

Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 8 years of related experience.

Overview

21
21
years of professional experience

Work History

Field Operations Manager

Joerns Healthcare LLC.
03.2016 - 01.2024



  • Maintained seamless communication between upper management and field personnel, ensuring efficient information flow.
  • Coordinated logistics for simultaneous deployment across multiple job sites.
  • Monitored team performance, identifying training needs and areas for improvement.
  • Aligned field operations with company objectives, ensuring adherence to standards and deadlines. Managed large-scale projects within budget and schedule parameters.
  • Implemented quality control measures, reducing errors and improving customer satisfaction.
  • Established cost-effective vendor contracts, reducing operational expenses.
  • Boosted team morale and recognized individual achievements.
  • Collaborated cross-functionally to drive process enhancements.
  • Analyzed data to identify operational bottlenecks and implement solutions.
  • Mentored junior staff for professional development.
  • Negotiated contracts to reduce expenditures and maximize profits.
  • Managed purchasing, sales, marketing, and customer accounts efficiently.
  • Implemented revenue-boosting business strategies.
  • Performed equipment maintenance and managed downtime.
  • Led recruitment efforts for top-quality team members.
  • Conducted risk assessments to address potential hazards.
  • Enhanced customer satisfaction through effective project management.
  • Tracked purchase orders and ensured timely deliveries.
  • Maintained detailed procurement records for reporting.
  • Improved supplier relationships to enhance service quality.
  • Oversaw inventory control and supply management.

Route Manager

Terminix International
02.2010 - 03.2016
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.

Safety and Security Manager

Department Of Defense
04.2003 - 08.2007
  • Created detailed incident reports to be used in identifying patterns, preventing future occurrences, or supporting insurance claims when necessary.
  • Streamlined communication between departments regarding safety concerns, leading to faster resolution times and improved overall efficiency.
  • Organized multi-departmental meetings to discuss ongoing issues related to workplace health, safety, or security concerns.
  • Implemented regular drills for fire, earthquake, and other emergency scenarios, increasing employee preparedness in the event of an actual disaster.
  • Enhanced security measures for company assets through the integration of advanced surveillance systems and access control protocols.

Education

Bachelor of Applied Studies - Organizational Leadership (B.A.S.T.)

University of Mary Hardin-Baylor
Belton, TX
12.2023

Skills

  • Staff Oversight
  • Operational Efficiency
  • Training and mentoring
  • Operational planning
  • Inventory Tracking and Management
  • Customer Service
  • KPI Tracking
  • Order Placement
  • Purchase order creation
  • Effective Communication
  • Knowledgeable in CRM, SAP, ECC, Microsoft Office
  • Purchasing
  • Quality Control

Timeline

Field Operations Manager

Joerns Healthcare LLC.
03.2016 - 01.2024

Route Manager

Terminix International
02.2010 - 03.2016

Safety and Security Manager

Department Of Defense
04.2003 - 08.2007

Bachelor of Applied Studies - Organizational Leadership (B.A.S.T.)

University of Mary Hardin-Baylor

Similar Profiles

CREATE PROFILE
Derek Rutherford