Derek Ryan
Chicago,IL
Summary
Goal-oriented worker with 5+ years experience in providing exemplary customer service. Highly organized and hardworking with excellent communication skills. Knowledgeable of the "Epic" software system and its work flows. Highly skilled at problem solving and conflict resolution.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Loyola Medical Center
05.2024 - Current
- Check-in patients that had orders from a provider for blood work. Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic. Entered patient demographic and insurance data into electronic medical record system. Receive inbound calls. Built and maintained positive working relationships with patients and staff. Contact providers on behalf of patients if there were no active orders in the patients chart in Epic. Trained new staff on filing, phone etiquette and other office duties.
Patient Benefit Advocate/Front Desk Receptionist
Erie Family Health Center
11.2021 - Current
- Deliver exceptional customer service to every patient by leveraging extensive knowledge of services and creating welcoming, positive experiences. Check-in patients and scheduled appointments. Investigate and resolve patient/staff inquiries and complaints quickly. Respond proactively and positively to rapid change. Handle all staff messages from providers and nurses.
- Exhibit high energy and professionalism when dealing with patients and staff. Meet patient call guidelines for service levels, handle time and productivity. Verify patient insurances and register new patients. Demonstrate empathy and resolve problems swiftly. Maintain up-to-date knowledge of office products and service changes. Extensive knowledge of Epic software.
- Processed referrals, delivered mail, resolved patient issues quickly, page providers/nurses and collect co-payments. Photocopied documents and faxed documents to hospitals. Entered and updated sensitive patient information. Trained new team members on company procedures, customer service and issue resolution. Informed patients on what insurances were in network and provided information regarding Erie's self-pay program.
Customer Service Representative/Collections Agent
Global Affinity(A Vendor Of Bank Of America)
11.2018 - 10.2021
- Contacted Bank of America's customers that were past due and collected payments. Responsible for contacting over 120 customers daily. Made payment plans for customers that needed assistance. Responded to customer requests, and offered recommendations to address needs. Skilled at addressing customers' complaints and handling irate callers. Resolved customer inquiries regarding statement information and account balances. Trained new employees, regarding company operations, policies and services.
Education
Business Administration
City Colleges of Chicago - Wilbur Wright College
Chicago, ILHigh School Diploma -
Bartlett High School
Bartlett, TN05.2016
Skills
- Excellent Communicator
- Professional telephone demeanor
- Knowledgeable of "EPIC" software system
- Managing Delinquent Accounts
- Registering patients
- Fast Typer
- Problem-Solving
- Professionalism
- Analytical and Critical Thinking
- Microsoft Office
- Multitasking
- Administrative support
- Processing referrals
- Data Entry
- Dependable and Responsible
- Fast Learner
Timeline
Patient Service Representative
Loyola Medical Center
05.2024 - Current
Patient Benefit Advocate/Front Desk Receptionist
Erie Family Health Center
11.2021 - Current
Customer Service Representative/Collections Agent
Global Affinity(A Vendor Of Bank Of America)
11.2018 - 10.2021
Business Administration
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Bartlett High School
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