DEREK SAMPLES
Lake Orion,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Professional logistics worker with extensive experience in managing warehouse operations and inventory control. Known for strong collaboration and adaptability in fast-paced environments. Expert in time management and quality assurance, ensuring reliable outcomes.
Overview
10
10
years of professional experience
Work History
FC Associate I, L1
AMAZON DELIVERY-HUB
09.2024 - Current
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Selected packing materials based on size, quantity and fragility of package contents.
FC Associate L1
Amazon
04.2024 - 09.2024
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
Associate/Problem Solver
Amazon
12.2021 - 03.2024
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Looked outside known experience to find solutions and produce results.
- Defined problem to identify, prioritize and select alternatives.
Plumber's Assistant
Mr. PLUMBER
09.2019 - 09.2020
- Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Organized and moved materials from truck to job site to support project requirements.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
Warehouse Supervisor
Forman Mills
03.2020 - 04.2020
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained high levels of accuracy in daily operations.
- Operated warehouse material handling equipment correctly to move loads.
Sales Executive
Pinnacle Vista
06.2019 - 10.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Mobile Sales Lead
Apple
06.2018 - 04.2019
- Upsold customers by recommending accessories and promotions to increase revenue.
- Supervised 25-30 sales agents, who sold the latest Apple products (i.e, I-Phones and other Apple accessories).
Medicare Sales Trainer
UnitedHealthcare
08.2017 - 05.2018
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained and mentored 25-30 new personnel hired to fulfill various roles.
Quality Analyst
Teleperformance USA
01.2018 - 03.2018
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Monitored inbound and outbound calls made by 25-30 employees to provide constructive feedback.
Customer Service Agent
Teleperformance USA
11.2015 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Maintenance Supervisor
Comfort Inn Suites
04.2015 - 11.2015
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Education
No Degree - Small Business Management
Career Development Institute, Inc.
No Degree - Building And Property Maintenance
PPC TRAINING SYSTEMS
No Degree - CANNIBAS CULTIVATION
HIGHER LEARNING INSTITUTIONS
Skills
- Data Entry and Maintenance
- Call Documentation
- Customer Account Management
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Warehouse safety
- Packing efficiency
- Loading and unloading
- Order picking
- Stock replenishment
Timeline
FC Associate I, L1
AMAZON DELIVERY-HUB
09.2024 - Current
FC Associate L1
Amazon
04.2024 - 09.2024
Associate/Problem Solver
Amazon
12.2021 - 03.2024
Warehouse Supervisor
Forman Mills
03.2020 - 04.2020
Plumber's Assistant
Mr. PLUMBER
09.2019 - 09.2020
Sales Executive
Pinnacle Vista
06.2019 - 10.2019
Mobile Sales Lead
Apple
06.2018 - 04.2019
Quality Analyst
Teleperformance USA
01.2018 - 03.2018
Medicare Sales Trainer
UnitedHealthcare
08.2017 - 05.2018
Customer Service Agent
Teleperformance USA
11.2015 - 08.2017
Maintenance Supervisor
Comfort Inn Suites
04.2015 - 11.2015
No Degree - Building And Property Maintenance
PPC TRAINING SYSTEMS
No Degree - CANNIBAS CULTIVATION
HIGHER LEARNING INSTITUTIONS
No Degree - Small Business Management
Career Development Institute, Inc.
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