Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Sander

Evansville,IN

Summary

Dynamic professional with a proven track record at Evansville Harley Davidson, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through strategic engagement and effective problem resolution. Strong leadership skills complemented by attention to detail, driving consistent sales growth and fostering lasting client relationships. Team player where i won't ask my team to do something im not willing to do myself. Strive in believing that you are always training your replacement.

Overview

13
13
years of professional experience

Work History

Pals Associate

Evansville Harley Davidson
03.2022 - 08.2025
  • Created work order. Over seen the work being done on motorcycles. Recommended additional work needing done
  • Sold parts over the counter. Looked up parts and delivered correct parts to customers.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Owner

Mr Quick Pick of Evansville
08.2017 - 03.2022
  • Owned and operated towing company. Including unlocking cars, tire changes, battery installation.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Towing Manager

Feller Towing and Recovery
05.2012 - 08.2017
  • Created work order. Over seen the work being done on motorcycles. Recommended additional work needing done
  • Sold parts over the counter. Looked up parts and delivered correct parts to customers.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Education

General Studies

F.J . Reitz High School
Evansville, IN

General Studies

North Posey Senior High School
Poseyville, IN
06.1992

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Customer engagement

Timeline

Pals Associate

Evansville Harley Davidson
03.2022 - 08.2025

Owner

Mr Quick Pick of Evansville
08.2017 - 03.2022

Towing Manager

Feller Towing and Recovery
05.2012 - 08.2017

General Studies

F.J . Reitz High School

General Studies

North Posey Senior High School

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