Derek Schaefer
Jacksonville
Summary
Dynamic Operations Manager with a proven track record at ISS Facility Services, excelling in facility operations management and safety compliance. Spearheaded innovative strategies that enhanced service quality and efficiency, while mentoring teams to achieve operational excellence. Recognized for driving product line growth and implementing effective vendor strategies.
Overview
15
15
years of professional experience
Work History
Operations/Facilities Manager
ISS Facility Services
Jacksonville
10.2022 - Current
- Motivated and led inclusive team to deliver essential hard and soft services.
- Aligned operational activities with organizational purpose, enhancing clarity of direction.
- Emphasized safety, service quality, and cost efficiency as fundamental operational principles.
- Managed daily operations across multiple properties, balancing dynamic priorities and oversight.
- Served as primary liaison for clients, vendors, and stakeholders to ensure effective communication.
- Directed service contracts and SLAs, promptly resolving performance issues to maintain compliance.
- Developed and managed operational and capital budgets using CMMS systems for reporting.
- Promoted innovation through data-driven decision-making and implementation of industry best practices.
Division Manager
United States Navy
01.2019 - 09.2022
- Led 35 technicians in maintaining facility cleanliness, security, and repair operations.
- Provided guidance on career advancement and updated Navy policies to personnel.
- Ensured maintenance quality by enforcing compliance with safety regulations and tool control program.
- Mentored 30 military personnel in professional development and career progression.
- Collaborated with NAVFAC and JBOS contractors to process 215 work orders across five buildings.
- Revamped custodial supply program to effectively manage $60,000 annual budget.
Operations Manager
United States Navy
01.2017 - 12.2019
- Oversaw training development and administrative functions for division deployment and daily operations.
- Managed control and security for 113 classified materials as shop leader.
- Facilitated qualification of Air Combat Training Continuum (ACTC) level 200 and level 300 operators through management of 81 Personnel Qualification Standard line items and 8 in-flight training events.
- Supported operations by overseeing 20 sorties and 123.4 flight hours as an Acoustic Operator.
- Collaborated with partners, senior management, and executive leadership to enhance operational effectiveness.
- Enhanced unit cohesion and communication by leveraging knowledge of systems during multi-national operations.
- Coached team members using conversion metrics to drive performance improvement.
Tactical Analyst Supervisor
United States Navy
01.2015 - 12.2017
- Oversaw the construction of safety for flight, acoustic, Electronic Warfare Operators, weather briefs, debriefs, monitoring data, voice circuits, post-flight analysis, and the issuing and safeguarding of classified material.
- Supervised and trained eight Aircrewmen Operators (AWO) on over 900 intelligence collections.
- Successfully recovered over $200,000 worth of mission-critical equipment, weighing 4,000 pounds, through the decommissioning of CTF-67.5.
- Led a team of six in a counterdrug operation, providing support for 206 Joint Interagency flights involving the Navy, Coast Guard, NATO, and Homeland Security.
- Played a pivotal role in the growth and development of over 25 military personnel, serving as a Career Counselor, and overseeing the planning, coordination, and safety of flight operations.
Instructional Shift Supervisor
United States Navy
01.2014 - 12.2015
- Supervised five personnel in issuance and receipt of over 8,050 classified and unclassified media items.
- Achieved flawless distribution of 3,769 classified materials and 4,281 unclassified publications to U.S. and foreign service members.
- Contributed to organizational mission success, resulting in 2013 Ellyson Award for production excellence.
- Completed qualifications as material custodian and quality assurance inspector 50% faster than peers.
Talent Acquisition Supervisor
United States Navy
01.2011 - 12.2014
- Managed three recruiters to enlist personnel for Active and Reserve components of United States Navy across 26,000-square-mile area in Montana, including 54 academic centers.
- Trained and mentored over 60 future Sailors in delayed entry program awaiting boot camp.
- Compiled and analyzed data for senior leadership, including weekly production briefings and training for upcoming requisitions.
- Increased market penetration by 45% through strategic plans targeting primary and secondary markets.
Education
Computer Operator Apprenticeship -
Department of Labor
01.2015
Counselor Apprenticeship -
Department of Labor
01.2013
Aviation Antisubmarine Warfare (ASW) Course -
Radar Systems Course -
Senior Leadership Course -
Tactical Support Center Analyst Course -
Operator Common Core Training -
Information Management Course -
Computer Systems Applications Course -
CV Tactical Support Center Course -
Navy Recruiting Certification -
Business Communications Course -
Skills
- Product line growth
- Facility operations management
- Safety compliance
- Task prioritization
- Team onboarding
- Efficiency improvement
- Vendor strategy development
- Quality control and inspection
- Production implementation
- Root-cause analysis
Accomplishments
- Improved team performance by leveraging skills in multi-cultural management to develop training and development programs.
- Minimized downtime in operations by implementing protocols to quickly adapt to change and arising issues, thus ensuring flexibility in operations management.
- Uphold quality by creating an environment of accountability and ownership, leading teams to cross-reference information and uphold quality controls to ensure product quality.
- Strengthened operational readiness by focusing on the value of proper instruction and ensuring training centered around the proper way to complete certain tasks to reduce risk exposure.
- Played a key role in driving the mission of recruiting the brightest and smartest while also serving as a mentor, helping applicants join the Navy and guiding them through the process.
Education Training Credentials
- Computer Operator Apprenticeship, Department of Labor, 2015
- Counselor Apprenticeship, Department of Labor, 2013
- Aviation Antisubmarine Warfare (ASW) Course
- Radar Systems Course
- Senior Leadership Course
- Information Management Course
- Computer Systems Applications Course
- Navy Recruiting Certification
- Business Communications Course
- Logistics Course
Timeline
Operations/Facilities Manager
ISS Facility Services
10.2022 - Current
Division Manager
United States Navy
01.2019 - 09.2022
Operations Manager
United States Navy
01.2017 - 12.2019
Tactical Analyst Supervisor
United States Navy
01.2015 - 12.2017
Instructional Shift Supervisor
United States Navy
01.2014 - 12.2015
Talent Acquisition Supervisor
United States Navy
01.2011 - 12.2014
Computer Operator Apprenticeship -
Department of Labor
Counselor Apprenticeship -
Department of Labor