Derek Schmitting
Appleton,WI
Summary
Dynamic professional with a proven track record at J.J. Keller & Associates, excelling in sales, customer service and technical troubleshooting. Skilled in conflict resolution and account management, I consistently exceeded performance metrics while fostering strong client relationships. My dependable work ethic and critical thinking abilities drive exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
J.J. Keller & Associates
04.2024 - Current
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with professionalism.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Corporate Sales Representative
J.J. Keller & Associates
09.2022 - 04.2024
- Developed and maintained strong working relationships with professionals within assigned territory.
- Utilized various prospecting methods including cold calling and email campaigns to generate qualified leads for the sales pipeline.
- Boosted overall sales revenue by establishing and maintaining strong relationships with key corporate clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and exceeding performance metrics.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Bartender
Olive Garden
01.2015 - 08.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Master of Science - Psychology
University of Wisconsin, Oshkosh
Oshkosh, WI05-2022
Skills
- Account management
- Customer service
- Critical thinking
- Product knowledge
- Attention to Detail
- Data entry
- Technical troubleshooting
- Multi-tasking
Timeline
Technical Support Representative
J.J. Keller & Associates
04.2024 - Current
Corporate Sales Representative
J.J. Keller & Associates
09.2022 - 04.2024
Bartender
Olive Garden
01.2015 - 08.2022
Master of Science - Psychology
University of Wisconsin, Oshkosh
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