Derek Seaback
Georgetown,TX
Summary
Results-driven sales professional with extensive experience in sales, business operations, and branch supervision. Proven track record of consistently exceeding revenue goals while effectively managing sales teams, accounts, and operational personnel. Tenacious leader and strategic decision-maker, adept at guiding teams toward continuous improvement and success. Technically proficient in Microsoft Excel and Word, GUI, FileMaker, Apex Medina, and Apple/Mac systems, ensuring seamless integration of technology into business processes.
Warranty professional with strong expertise in managing warranty processes and ensuring customer satisfaction. Demonstrates strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in quality assurance, claims management, and process improvement. Recognized for reliability and effective problem-solving abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Warranty Supervisor
CenTex Foundation Repair
08.2021 - 08.2025
- Evaluated warranty claims to determine validity and appropriate action, mitigating potential conflicts or disputes.
- Resolved escalated issues promptly and professionally, ensuring long-term client relationships.
- Provided ongoing support to customers throughout the warranty process, fostering trust and loyalty.
- Optimized inventory management by coordinating with suppliers to maintain necessary parts availability for warranty repairs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Warehouse Worker
Texas Plumbing Supply
10.2020 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Counter Salesperson
Ferguson Plumbing Supply
06.2018 - 10.2020
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
Residential and Small Business Sales
Protection1 Security
08.2016 - 11.2016
- Self generated leads
- Door to door sales
- Cold calling
Assistance to Owner
Snack Attack Vending
01.2015 - 03.2016
- Manage Inventory product and purchasing of products
- Created Excel spreadsheets to manage sales, products sold and maintenance
- Bank Cash Deposits
- Provided Customer Services fro refunds and complaints.
Manager of Operations and Sales | Foundation Specialist
Church Services Foundation
01.2014 - 06.2015
- Leverage industry expertise in driving efforts to meet and surpass daily expectations; resolving various concerns; and overseeing equipment and office operations.
- Maintain the daily time sheets and productivity Excel sheets updated.
- Handle and respond to customer phone calls and emails, while also sending out invoices and following up to clients to ensure timely payment.
- Organize and preside over daily and weekly sales appointments.
- Ensure the timely delivery of estimates to customers.
- Successfully optimized the operations productivity, which boosted profit margins by 5% to 10%.
- Generated $1.3M worth of sales in residential, commercial, and multi-family living.
- Held full accountability in hiring, training, and promoting employees to add another crew to operations as a result of sales increase.
Sales/Estimator
CenTex Foundation Repair
01.2008 - 01.2013
- Interfaced with home owners, potential sellers or buyers of real estate, as well as residential and light commercial real estate agents on a daily basis.
- Produced and presented necessary written report or bid for work needed.
- Conducted follow up for sales of products offered by the company.
- Handled the collection of down payment while maintaining constant communication for service rendered five years of sales and service experience.
Owner
Seaback Home Inspections
01.2006 - 01.2009
- Took charge of the new and resale homes.
- Applied keen attention to detail in inspecting light commercial buildings.
- Assumed full accountability in generating and presenting comprehensive written report.
- Demonstrated superior interpersonal skills in interfacing with homeowners, real estate agents, and new homebuilders daily.
Inside Sales Representative | Customer Service Representative
Hisco
01.2005 - 01.2006
- Presented service information, pricing, availability, and status of orders to customers.
- Dealt with orders through phone and processed orders into the computer database.
- Evaluated and suggested solutions to customer concerns.
- Documented and maintained statistical reports regarding the daily operations.
- Rendered exceptional support to customers on product information and product selection.
Warehouse Technician/Inventory Control
Hisco
01.1998 - 01.2005
- Provide leadership in the development of inventory control valued at over $1,000,000
- Report to branch manger with responsibility for organization of warehouse and projects Implemented and designed bin locations for over 3,000 products
- Extensive experience with freight companies, shipping document, classify and prepare hazardous materials
- Prepared safety or cargo operations, including dangerous goods handling acceptance declarations Knowledge of shipper and freight services
- Familiar with all aspects of a warehouse
- Provided a clean area daily and a strong command of leadership and organization
Education
Licensed - Home Inspections
Champion School Or Real Estate
Houston, TX01-2008
Associate of Applied Science - Business
Texas Tech University
Lubbock, TXSkills
- Continuous Process Improvement
- Staff Supervision
- Employee Relations and Retention
- Personal Development
- General Operations Management
- Customer service
- Problem-solving abilities
- Effective communication
- Customer service management
Accomplishments
- Documented and resolved Foundation which led to repairs.
- Achieved Leveling by completing warranty repair with accuracy and efficiency.
Certification
- Foundation Repair Specialist
- Certified Forklift Operator
- Licensed Real Estate Inspector-State of Texas
Languages
English
Full Professional
Training
- Training on Resource Conservation Recovery Act (RCRA)
- Hazardous Materials (HazMat) Packaging in Accordance with International Air Transport Association (IATA) Dangerous Goods Regulations and 49CFR Regulations
Timeline
Warranty Supervisor
CenTex Foundation Repair
08.2021 - 08.2025
Warehouse Worker
Texas Plumbing Supply
10.2020 - 08.2021
Counter Salesperson
Ferguson Plumbing Supply
06.2018 - 10.2020
Residential and Small Business Sales
Protection1 Security
08.2016 - 11.2016
Assistance to Owner
Snack Attack Vending
01.2015 - 03.2016
Manager of Operations and Sales | Foundation Specialist
Church Services Foundation
01.2014 - 06.2015
Sales/Estimator
CenTex Foundation Repair
01.2008 - 01.2013
Owner
Seaback Home Inspections
01.2006 - 01.2009
Inside Sales Representative | Customer Service Representative
Hisco
01.2005 - 01.2006
Warehouse Technician/Inventory Control
Hisco
01.1998 - 01.2005
Licensed - Home Inspections
Champion School Or Real Estate
Associate of Applied Science - Business
Texas Tech University
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