Derek Sells

• Manage implementation, support, project management and HL7 teams, supporting multiple clients of Canopy Partners, a division of Radiology Partners
• Part of executive team, communicate progress on meeting goals, budgets, and work to resolve issues and challenges as presented.
• Build and maintain strong customer relations, collaborating closely with customer success.

Collaborated with clients at all levels from primary points of contact to C-level, addressing post implementation support, escalations, and additional sales opportunity

• Continuously focused on building trust and exceeding expectations
• Also, built, and managed 24/7 level 2 support team, supporting all clients
• As part of the executive team, kept all levels from Sales to CEO updated on issues and opportunities, being both voice of the customer and representation and primary company contact.

• Responsibilities include administration, management, procurement, strategic planning as well as day to day coverage of clinical applications
• Work to build and manage local IT team and integrate into the larger US Radiology IT MSO for more successful growth and support
• Communicate effectively at multiple levels from local dotted line to CEO and direct line to corporate
• Work closely with strategic partners on integrations and workflow design to improve efficient distribution of reads and associated SLA and turnaround times
• Managed local team of ten direct reports.

• Manage the Radiology Imaging Systems and Clinical Applications
• Primary responsibilities include supporting applications of PACS, RIS and VR workflow, hardware, user training, system maintenance and monitoring, managing projects for system integrations, performance, and quality improvement
• Work closely with partner organizations on integrations for Teleradiology support and advanced workflow, as well as EMR integration
• Represent IT as part of IT Committee to assist with vision, direction, and problem resolution in all areas of Informatics
• Interface and communicate closely and effectively with administration from end users to C level.

• Managed customer accounts with responsibilities for being the voice of the customer as well as face of Philips Healthcare Informatics
• Escalated difficult issues and managed projects for multiple customers while maintaining 100% customer satisfaction
• Managed and facilitated hardware and software upgrades
• Understood and helped improve clinical workflow requirements for customers
• Efficiently managed time and travel for multiple accounts across several states
• Effectively communicated product information and presented road map opportunities for customer to plan for future growth.

• Maintained, managed, and troubleshot PACS systems
• Provided 24/7 on-call support for PACS/RIS and IT support
• Resolved broken or corrupt studies issues, resolved PACS/RIS/IT downtime issues, and served as a key onsite resource for implementation and support of medical imaging applications across multiple facilities within our network that averaged a study base of over 1M studies a year
• Provided close support for two radiology groups for training, setting up hanging protocols and streamlining processes to improve workflow.

• Responsibilities included preventative maintenance, calibration, and repair of a variety of radiology equipment to include Philips, Toshiba, GE and OEC manufacturers
• Most repairs were to component level.

• Responsibilities included preventative maintenance, calibration, and repair of all general biomedical equipment
• Coordinated installation of new equipment
• Performed in services routinely for new equipment or staff.