Derek Shifflett

Customer service-oriented and results-driven professional with a background in information technology cybersecurity. Demonstrated expertise in providing exceptional customer support and effectively resolving technical issues. Skilled in basics of information technology, and ensuring the protection of sensitive data and information. Excellent communication and problem-solving abilities, coupled with a keen eye for detail. Committed to fostering positive customer relationships and exceeding expectations in a fast-paced and dynamic environment.

I've lived in the area my whole life, attending Fort Defiance High School and graduating in 2009 with an advanced diploma. I've always had an interest in the IT field and computer science, but until 2022 I never pursued it outside of hobbies. I chose the Cybersecurity program at BRCC because I believed it would give me a strong foundation that would allow me to branch out and get to experience multiple facets of IT. I really enjoy being in a team environment and the fulfilling feeling that helping others gives. I believe my work experience and my skills, such as teamwork, communication and listening, attention to detail, and adherence to safety would benefit me in any position. Outside of work I enjoy spending time with my wife, newborn son, and our three dogs. We enjoy going to concerts, spending time with family, kayaking, and traveling. I also enjoy reading, movies, Cincinnati Bengals football, building and gaming on PCs.

• Mike Coiner, Former Supervisor, (540) 569-6931, Former boss from when I was a DME Delivery Technician, Derek is a valuable, dedicated, trustworthy, and reliable employee. He has excellent communication skills with staff and patients. He performs his job duties at a high level. He is willing to help out his co-workers and work overtime to accomplish the needs of CHM. Derek has demonstrated that he can perform at a high level during stressful situations. He keeps his vehicle well stocked. He is knowledgeable in BT, being able to research information and to enter notes. Derek thinks independently, making sound decisions and suggestions. Derek goes the extra mile for CHM and provides excellent patient care. His confidence has grown and he appears to become much more comfortable performing the duties. He is often referenced in satisfaction survey comments. He is quick to process solutions to problems and is very reliable. He works well with the team and is a trusted and dedicated employee.
• Nate Koska, Coworker, (540)849-7907, Friend and coworker since we started at Target together in 2012