Derek Slate
Exeter,CA
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender/Front of House Manager
Tahoe Joes
Visalia, CA
02.2024 - Current
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Resolved problems or concerns to satisfaction of involved parties.
- Handled guest complaints professionally and efficiently.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Trained front-of-house staff in customer service excellence and operational procedures.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Monitored and evaluated staff performance, providing regular feedback and coaching.
- Delegated work to staff, setting priorities and goals.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server/Bartender
Tommy's Restaurant & Lounge
Visalia, CA
11.2023 - 07.2024
- Provided exceptional service to a high volume of daily customers.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, prioritizing tasks during peak hours.
- Accurately recorded orders on a cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
Server/Bartender
Gateway Restaurant and Lodge
Three Rivers, US
03.2021 - 11.2023
- Customer Experience Enhancement: Contributed to cohesive team efforts, ensuring a seamless customer experience through precise order taking and processing, efficiently serving over 100 guests daily
- POS System Proficiency: Demonstrated advanced proficiency in operating Point of Sale (POS) systems, resulting in the efficient handling of transactions and contributing to a daily average of $2,000 in sales
- Mixing and Presenting Classic Cocktails: Proficient in crafting and serving a diverse range of classic cocktails, ensuring a high standard of presentation and taste
- Culinary Preparation: Skillful in preparing a variety of food items, including salads and soups, with a focus on quality ingredients and culinary techniques
- Sanitation and Hygiene Maintenance: Meticulous in performing cleaning duties, specializing in thorough sanitation of bathroom and kitchen areas to uphold a clean and hygienic environment
Bartender/Server
Cafe Lafayette
Exeter, US
08.2021 - 12.2021
- Order Management and Coordination: Proficient in taking drink orders from guests and efficiently coordinating with fellow staff members to ensure prompt service
- Craft Cocktail Artistry: Expertise in crafting sophisticated cocktails for patrons in a fine dining restaurant, with a focus on precision and presentation
- Mixology and Ingredient Preparation: Specialized in creating a variety of juices, including sweet and sour mixes, and Bloody Mary mixes, as well as crafting simple syrup and other flavor-infused syrups to enhance cocktail offerings
- Bar Maintenance and Restocking: Diligent in maintaining a clean and organized bar area, including cleaning and restocking supplies to uphold a seamless and efficient operation
- Inventory Management: Responsible for tasks such as cutting fruits and garnishes, replacing spirits and beer kegs, and creating detailed reorder lists for necessary items through distributors
Barista
Starbucks
Lindsay, US
08.2019 - 07.2020
- Artisan Coffee Preparation: Proficient in crafting a variety of coffee beverages, including lattes, cappuccinos, and cold brews, with an emphasis on precision and flavor consistency
- Point of Sale (POS) Proficiency: Experienced in utilizing Starbucks' POS system to efficiently take orders, process transactions, and handle monetary transactions with accuracy
- Sanitation and Workspace Maintenance: Diligent in maintaining cleanliness at barista bars, ensuring a hygienic and organized workspace to meet high standards of quality and customer satisfaction
- Customer Focus: Attentive to customers' needs by actively listening and providing excellent service, creating a positive and personalized experience for each guest
Education
AA-T - English
College of the Sequoias
Visalia, CA, US05.2024
Skills
- Food Safety Practices
- Wine and Alcohol Proficiency
- Point of Sale (POS) Operations
- Teamwork
- Hospitality service expertise
- Upselling techniques
- Inventory management
- Shift management
- Task prioritization
Certification
Serv Safe Food and Alcohol, Servsafe.com, 12/31/25, Is a standardized certificate that ensures I know all health and safety procedures in a restaurant environment.
Projects
Volunteer, Foodlink for Tulare County Inc., 08/01/18, 05/31/19, Organizing and packing boxes of fruits and vegetables for distribution, demonstrating strong attention to detail and quality control., Preparing and packing nutritious lunches for schools throughout Tulare County, contributing to the success of school lunch initiatives., Distributing fresh fruits and vegetables on college campuses, fostering awareness of healthy eating habits and community wellness., Gleaning fruits and vegetables, demonstrating a discerning eye for selecting high-quality produce suitable for distribution., Played a role in planning and executing distribution strategies, ensuring the timely and organized delivery of fresh produce to diverse locations.
Timeline
Server/Bartender/Front of House Manager
Tahoe Joes
02.2024 - Current
Server/Bartender
Tommy's Restaurant & Lounge
11.2023 - 07.2024
Bartender/Server
Cafe Lafayette
08.2021 - 12.2021
Server/Bartender
Gateway Restaurant and Lodge
03.2021 - 11.2023
Barista
Starbucks
08.2019 - 07.2020
AA-T - English
College of the Sequoias
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