DEREK SMITH

As a customer service technician interacting with Developers, Home Owners, and various Trade partners to provide sound and reliable solutions to warranty and non-warranty concerns. Adjusting, altering, repairing and replacing components of plumbing systems .

• Cross-trained and provided back up for customer service managers.
• Trained staff on operating procedures and company services.
• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
• Inspected sewers and piping systems to assess quality and condition.
• Cut openings in structures to accommodate pipes and pipe fittings.
• Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
• Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.

Residential new construction plumbing system installation.

Supervised day to day operations of two departments in high volume traffic stores.

• Directed group of 15 customer service associates handling daily and complex requirements of plumbing department. Developed work assignment lists. Delegated special projects and tasks to department associates. Schedule employee man power to accommodate graph projections.