Derek Smith
Las Vegas
Summary
Driven leader with a track record of fostering team efficiency and spearheading regulatory compliance initiatives. Excels in priority management and complex problem-solving, significantly enhancing workflow and customer satisfaction. Has directed product flow, managed growing staff, and insured consistent quality over four increasingly demanding model launches. Proficient in managing multiple time sensitive projects in an unpredictable professional environment and adept in performance motivation, demonstrating a results-oriented approach to achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Supervisor
Trigo Enterprises LLC
09.2010 - Current
- Oversees daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Manages a growing team and directs workflow over multiple areas in an ever-changing landscape where both staff and workload increase exponentially.
- Establishing positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directs initiatives to achieve regulatory compliance, and foster good manufacturing practices with focus on safety.
- Maintains warehouse/logistics workflow both physically and administratively while managing multiple time sensitive contracts across the production floor.
- Handles complaints, and resolves issues to maintain customer rapport.
- Evaluates employee performance and coaching/training to improve weak areas.
- Handles administrative duties such as scheduling, payroll, etc.
- Assesses shifting workload and acknowledges team members’ strengths and weaknesses to ensure proper division of duties.
Customer Service Clerk
Bi-Lo
04.2006 - 09.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
Education
Spartanburg Community College
Spartanburg, SCSkills
- Leadership
- Priority Management
- Active Listening
- Performance Motivation
- Complex Problem-Solving
- Team Assignments
- Performance Tracking and Evaluations
- Proficient in Microsoft Office
Timeline
Supervisor
Trigo Enterprises LLC
09.2010 - Current
Customer Service Clerk
Bi-Lo
04.2006 - 09.2010
Spartanburg Community College
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