Derek Snell

Managed and escalated multiple customer-related incidents.

Worked with many teams to resolve multiple customer-related incidents.

Monitored ticket queues.

Monitored application queues.

Escalated issues to on-call FTOs.

Handled sensitive VIP tickets.

Troubleshot multiple application and hardware related issues.

Processed IT-related emails.

Used communication skills to take IT-related calls.

Worked with ticket systems and created tickets.

• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
• Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
• Greeted and accommodated guests, building positive experience from first interaction.

• Checked ID's
• Made alcoholic beverages
• Dealt with Company money management
• Managed whole restaurant
• Reported to the boss about problems, money, and ideas

• Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
• Adhered to all safety, sanitization, and food handling guidelines and regulations
• Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments.
• Completed accurate work tasks by carefully reviewing every order
• Approached and solved work problems with initiative and sound judgment.