Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Starr

Lubbock

Summary

Management candidate with over 12 years experience across 3 different areas of interest. A driven people person who desires to enhance the company's model as well as draw out the best in each individual. Passionate for things done correctly and timely and desires growth from the company who will be the future employer. Will be a team player and will bring an edge that will create positive momentum in every situation.

Overview

14
14
years of professional experience

Work History

Operating Partner

Whataburger
11.2022 - Current
  • Improved overall customer satisfaction by consistently engaging the customer base across all revenue ports
  • Engaged team in the company's comprehensive training programs for FM, resulting in improved productivity levels.
  • Set and implemented promotional strategies to drive business growth.
  • Managed budgets and financial performance, ensuring that company sales plan and EBITDA goals were achieved
  • Recruited and hired qualified candidates to fill vacancies.
  • Developed the next generation of leadership by looking internally and pushing the current bench to new heights

Area Manager

Step Values dba Dunkin/BR
11.2022 - Current
  • Formulate fruitful business development strategies to ensure long-term brand success
  • Set standards and objectives for different stores within my territory
  • Optimize and oversee daily operations to ensure efficiency
  • Lead a team of store managers towards effective collaboration and attainment of goals
  • Participate in sound financial management to ensure stores are profitable and stay within budget
  • Ensure compliance with company’s policies and operational guidelines
  • Deal with problems by providing creative and practical solutions
  • Evaluate performance using key metrics and introduce possible improvements
  • Report to senior executives on progress and issues

General Manager

Endeavour Enterprises
11.2013 - 10.2022
  • Oversee all daily operational tasks for both the front and back of the house for a 3M a year QSR
  • Preformed facility walk throughs to ensure company compliance in regards to receipes, cleanliness, and operational efficency
  • Created cleaning programs to ensure that state and company guidelines were met and/or exceeded
  • Ensured that goals for quality and speed of service were exceeded on a daily, weekly, and per period basis
  • Managed all facets of the financial side of the business to include drawers, deposits, and the achievement of minimally obtaining 25% operating profit on each period P & L
  • By delivering on the desired 25% operating profit, was promoted from small volume to the 2nd highest volume unit in only 11 months of tenure
  • During tenure at that unit, grew sales yearly
  • The last 3 years grew by double digits resulting in winning the company's Sales Growth Award for 19, 20, and 2021, and ergo became the top volume unit out of 10 in the concept

Area Manager

HammerHead Enterprises
02.2012 - 10.2013
  • Oversee the daily operations and inventory of 4 C-Stores in NW Oklahoma
  • Coordinated fuel deliveries for all locations and set pricing daily at all locations
  • Responsible for setting all retail pricing for the deli and grill products provided at each location as well as any promotional specials run weekly
  • Handled reconciliation of weekly paperwork as well deposits and ATM loads made at each location
  • Maintained company standards on item profitability by running item reports to ensure retail pricing was updated routinely
  • Ultimately responsible for the profitability of all 4 units

Operations Manager

StarTek
08.2010 - 01.2012
  • Responsible for over 100 agents and 5-6 supervisors who were servicing AT&T mobility as a 3rd party provider
  • Created strategies to better help track the billing process between client and provider to ensure great relations
  • Worked hand in hand with voice recognition software to create a better QA program for the call center
  • Directly responsible for the discipline and termination of supervisors not meeting performance goals
  • Helped call center to reach its highest levels of collections and FCR(first call resolution) in my second year of tenure in the position

Education

Bachelor of Science - Biology

Texas Tech University
Lubbock, Texas
05.2007

High School Diploma -

Frenship High School
Wolfforth, Texas
05.2001

Skills

  • Food handler and Serve Safe certified
  • Proficiency in meeting operational goals and P&L standards
  • Knowledgeable in Microsoft Office Suite

Timeline

Operating Partner

Whataburger
11.2022 - Current

Area Manager

Step Values dba Dunkin/BR
11.2022 - Current

General Manager

Endeavour Enterprises
11.2013 - 10.2022

Area Manager

HammerHead Enterprises
02.2012 - 10.2013

Operations Manager

StarTek
08.2010 - 01.2012

Bachelor of Science - Biology

Texas Tech University

High School Diploma -

Frenship High School

Similar Profiles

CREATE PROFILE
Derek Starr