Derek Stevens
Victorville,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Vehicle Sales Consultant
CarMax
07.2023 - 04.2024
- Developed strong relationships with customers for repeat business and referrals.
- Enhanced customer experience by offering personalized solutions based on individual needs and preferences.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
Assistant Store Manager
JD Sports/Finishline
04.2022 - 06.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Mobile Expert
T-Mobile Corporate
08.2021 - 04.2022
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept customers and other employees up-to-date on latest devices and technology.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Animal Control Officer
City Of San Bernardino
03.2020 - 03.2021
- Worked with the community to promote safe and humane animal care methods.
- Performed pre/post seizures on abandoned or neglected animals.
- Investigated and gathered information regarding animal-related complaints that were being prosecuted.
- Maintained updated and detailed records of calls in physical and electronic database.
- Received emergency and non-emergency calls and dispatched calls to appropriate officers on duty.
Animal Control Officer
City Of Adelanto
09.2016 - 01.2020
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes, and health and safety.
- Conducted various field investigations.
- Recognized, documented and advised on removal of hazards.
- Testified in hearings, distributed information and collaborated with attorneys to prosecute offenders.
- Prepared documentation by writing notes, organizing official interview records, compiling inspection reports and maintaining supporting evidence.
Education
Associate of Science - Business Administration
Victor Valley College
Victorville, CA06.2008
Certificate - Automotive Repair
Universal Technical Institute of California Inc
Rancho Cucamonga, CA12.2004
High School Diploma -
Excelsior High School
Victorville, CA06.2002
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Adaptable and Flexible
- Report Preparation
- Upselling and Cross Selling
- Continuous Improvement Process
- Brand Development and Awareness
Timeline
Vehicle Sales Consultant
CarMax
07.2023 - 04.2024
Assistant Store Manager
JD Sports/Finishline
04.2022 - 06.2023
Mobile Expert
T-Mobile Corporate
08.2021 - 04.2022
Animal Control Officer
City Of San Bernardino
03.2020 - 03.2021
Animal Control Officer
City Of Adelanto
09.2016 - 01.2020
Associate of Science - Business Administration
Victor Valley College
Certificate - Automotive Repair
Universal Technical Institute of California Inc
High School Diploma -
Excelsior High School