Derek Swenson
Arlington Heights,IL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
CSA
Abc Plumbing & Hvac
Arlington Heights, IL
04.2024 - 07.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Project Estimator
Blueprint estimating service
Roselle, IL
05.2007 - 07.2024
- Managed estimation processed by preparing specialty subcontractor bid packages, material procurement for project management, contracts review and preparing action lists.
- Developed full-scope estimates for use in project bidding including but not limited to the finishing of commercial and residential buildings.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
- Checked construction plans against actual field conditions to prepare estimates.
- Analyzed blueprints and other documents to prepare time, cost and labor estimates.
- Monitored cost trends to assist management in cost reduction and process improvement.
- Monitored progress of ongoing projects to ensure accuracy of initial estimates throughout construction process.
- Evaluated bids from subcontractors to ensure accuracy and completeness.
CSA
driven car wash
Rolling Meadows
05.2023 - 03.2024
- Responded promptly to customer inquiries or complaints in a professional manner.
- Operated cash register to process customer payments.
- Assisted customers with selection of car wash packages and add-on services.
- Adhered to company policies and procedures relating to customer service standards.
- Resolved customer issues in accordance with company guidelines.
- Received payment from customers in exchange for services rendered.
- Maintained cleanliness and organization of the work area.
- Ensured all safety protocols were followed during the car wash process.
- Inspected vehicles for damage prior to washing.
- Greeted customers and answered questions regarding services offered.
- Stocked shelves with cleaning materials and supplies needed for each job.
- Maintained a clean, organized, and safe work environment.
- Operated car wash machinery and monitored its functionality.
- Guided vehicles onto the conveyor belt accurately and safely.
- Participated in team meetings and contributed ideas for improving service.
- Greeted customers and explained car wash options thoroughly.
Material Handler
Dynamics
Addison, IL
09.2006 - 03.2007
- Organized warehouse inventory according to warehouse plan.
- Utilized forklift to move inventory items.
- Loaded completed orders on pallets according to delivery numbers.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Protected company inventory by maintaining and organizing storage areas.
- Managed warehouse receiving, storing and shipping.
- Palletized boxes to increase movement and shipment efficiency.
- Unloaded cargo from trucks with mechanized equipment.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Cashier
Wendys
Hanover Park, IL
06.2004 - 10.2006
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Elgin High School
Elgin, IL06.2004
Skills
- Project Planning
- Obtaining Bids
- Mathematical Problem-Solving
- Construction and Building
- Preparing Estimates
- Data Gathering and Analysis
- Proposal Development
- Customer Service
- Computer Skills
- Reliable & Trustworthy
- People Skills
- Friendly, Positive Attitude
- Conflict Resolution
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Scheduling
- Appointment Scheduling
- Consultative Sales
- Paperwork Processing
- Data Entry
- Account updating
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Timeline
CSA
Abc Plumbing & Hvac
04.2024 - 07.2024
CSA
driven car wash
05.2023 - 03.2024
Project Estimator
Blueprint estimating service
05.2007 - 07.2024
Material Handler
Dynamics
09.2006 - 03.2007
Cashier
Wendys
06.2004 - 10.2006
High School Diploma -
Elgin High School