Open To Work
Derek Thai
Huntington Beach,CA
Summary
Bilingual professional with strong attention to detail and problem-solving abilities. Proven track record in managing patient records and enhancing administrative processes.
Overview
5
5
years of professional experience
Work History
Back Office Assistant
Westminster Medical Center
Westminster, California
03.2024 - Current
- Bilingual: Able to fluently speak, read, and write Vietnamese to effectively communicate with Vietnamese patients. Went to Trung Tam Van Hoa Hong Bang Vietnamese school for 8 years
- Set up and operated EKG machine on patients to measure their heart
- Performed Accu checks by poking patient's finger to measure blood sugar
- Operated audiogram machine to measure patient's hearing
- Called patients in and measured their blood pressure, weight, temperature, and height
- Authorized patient referrals to specialists using online insurance platforms and faxing forms.
- Collaborated with pharmacies on prior authorizations to ensure insurance coverage of patients' prescribed medications.
- Called doctor's offices and hospitals for patient records to facilitate patient care with the primary care physician.
- Managed patient records and ensured accurate data entry into electronic systems.
- Assisted medical staff by preparing necessary documentation for patient care.
- Coordinated appointment scheduling to enhance clinic workflow and reduce patient wait times.
- Handled incoming calls and provided information to patients about services offered.
- Collaborated with team members to streamline administrative procedures and enhance efficiency.
- Managed back office workflow processes, ensuring efficient document preparation, scanning, and archiving.
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Ensured data entry accuracy while entering customer information into company databases.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Scheduled appointments, meetings, and interviews for employees and clients.
- Worked with users and support teams to troubleshoot reported problems.
- Identified internal problems and recommended solutions to upper management.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Food Delivery Driver
Independent Contractor - Self Employed
Huntington Beach, CA
05.2021 - 03.2023
- Delivered food orders promptly to customers in various locations.
- Communicated effectively with customers regarding order status and delivery details.
- Adapted quickly to changing schedules and customer requests throughout the day.
- Assured compliance with health and safety standards during food handling and delivery.
- Ensured that the correct order was delivered to the customer.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Provided excellent customer service throughout the delivery process.
- Carried food in insulated bags to maintain hot or cold temperature.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Followed all safety protocols while driving.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06-2018
Grade 7 Vietnamese - Vietnamese Language
Trung Tam Van Hoa Hong Bang
Garden Grove, CA06-2015
Skills
- Bilingual communication
- Team collaboration
- Attention to detail
- Problem solving
- Customer relationship management
- Appointment scheduling
- Patient record management
- Data entry accuracy
- Electronic health records
- EKG operation
- Organization
- Team building
- Interdepartmental communication
- Analytical thinking
- Flexible and adaptable
- Customer relations
- Cultural awareness
- Problem resolution
- Analytical
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $1000/hrTimeline
Back Office Assistant
Westminster Medical Center
03.2024 - Current
Food Delivery Driver
Independent Contractor - Self Employed
05.2021 - 03.2023
High School Diploma -
Marina High School
Grade 7 Vietnamese - Vietnamese Language
Trung Tam Van Hoa Hong Bang