DEREK T. MURRAY

General Laborer

Simon Roofing - Youngstown, OHJune 2024 to July 2025

• working as a team
• completing jobs before deadlines
• working in extreme environments
• keeping track of inventory
• lifting heavy materials
• Maintained a clean and organized work area for safety compliance.
• Followed safety protocols to minimize workplace hazards.
• Executed routine maintenance on tools and equipment regularly.
• Investigated workplace incidents and prepared detailed incident reports as required by OSHA regulations.

• Created and confirmed appointments through both hot and cold leads.
• Conducts all scheduling, rescheduling, and monitoring of new orders and current job status.
• Seek out sales opportunities and to monitor all sales to ensure fulfillment and on task.
• Diligent in overcoming customer objections or concerns with vast product knowledge.
• Utilized a CRM system, as well as office applications to track statuses, productivity, and goal attainment.
• Received 'MVP of the month' based on exceeding appointment/sales goals.
• Managed appointment calendars to optimize technician availability and customer satisfaction.
• Trained new team members on scheduling software and company procedures.

• Proficient in the art of sales, inventory knowledge, and follow up.
• Provided all communications with current clients and their needs, along with increasing client list from internal and external sources including in-person leads.
• Exceeded goals monthly, and assisted team in 'Store/Location of the Year'.
• Assisted customers in selecting vehicles based on their needs and preferences.
• Provided detailed information about financing options and vehicle features.
• Conducted vehicle demonstrations to showcase performance and reliability.
• Managed customer inquiries through phone and in-person interactions efficiently.
• Generated leads from cold-calling prospective clients.
• Demonstrated strong organizational skills while managing multiple tasks simultaneously.

• Business to Business sales, providing customers available promotions to lower their bill while adding additional services to gain long term revenue growth.
• Assisted in fixing billing issues, scheduling and following up of appointments, and maintaining high guest satisfaction and retainment.

• Managed associates and zones to create maximum profit and mitigate losses.
• Responsible for day-to-day operations in department, including inventory reconciliation, organization of department, and all task lists, and zones were complete.
• Handled scheduling and associated misconduct and/or rewards.

• Managed associates and zones to create maximum profit and mitigate losses.
• Responsible for day-to-day operations in department, including inventory reconciliation, organization of department, and all task lists, and zones were complete.
• Handled scheduling and associated misconduct and/or rewards.

• Prepped food items for the day while maintaining cleanliness standards in the kitchen with attention to delivery to ensure quick delivery of items to guests.

• Managed associates and zones to create maximum profit and mitigate losses.
• Responsible for day-to-day operations in department, including inventory reconciliation, organization of department, and all task lists, and zones were complete.
• Handled scheduling and associated misconduct and/or rewards.